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Online Banking Service Help
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This section contains 'Help' content specific to our secure Online Banking service.
Managing your accounts online
Registering for and signing into the online service, changing your sign in details, managing accounts online, Paper-free banking, transferring money / paying bills online, standing orders, Direct Debits and power of attorney.
Savings
Managing your savings accounts online, including opening and renaming Web saver accounts.
Credit cards
Manage your credit card account using the online service, including paying your credit card online.
Ordering travel / holiday money
How to order your foreign currency and travellers cheques online.
Mortgages
How to view your current mortgage details, estimated equity and availability of / applying for additional funds.
Share Dealing
Managing Share Dealing and ShareBuilder accounts online including how to buy and sell shares online.
Share schemes
Step-by-step details on registering your share scheme, and viewing / updating your options.
Online security
Stay safe online – safeguard your accounts and equipment, and what to do if you receive any suspicious 'phishing scam' emails.
Contact us
Details of our product enquiry telephone numbers and complaints procedure