Paper-free statements.

Why go paper-free?

Paper-free, or paperless, is a way that you can receive electronic statements and/or correspondence for eligible credit cards, loans, current accounts and savings accounts.

It’s the secure and convenient way to cut down on your filing and find the information you need in one central place – to view, print and download whenever you need to.

If you don’t choose to go paper-free, you will still receive paper copies.

  • Download and access your credit card, loan, current account and savings statements safely and securely online
  • Quickly and easily search your current and savings account statements by date, amount or payment type.
  • Cut down on paper because we won’t print and post every statement automatically.
  • You can still order paper copies of your savings and current accounts in just a few clicks. The first copy of each statement is free for paper-free customers.

Sign in to go paper-free

View step by step guide

For more information read our paper-free terms and conditions.


Do you know about your Digital Inbox?

You can now receive some correspondence for your current and savings accounts to a Digital Inbox. You’ll still receive a paper copy unless you opt into paper-free, and the online version will look exactly the same as the correspondence you receive in the post.

If you choose to go paper-free we’ll stop sending certain letters by post and send you an email when you receive a new item in your Inbox. You can switch back to paper correspondence for some or all of your eligible accounts at any time.

Please note: We’ll never alter or delete any of the documents in your online Inbox without giving you prior notice of any changes.

Guide

If you want to start or stop your paper statements it couldn't be easier through Online Banking. Sign in and select ‘Your profile’ from the toolbar at the top of the page and choose ’Turn on paperless statements’.

Start / stop paper statements in Your account tools
  1. To go paper-free for all your eligible accounts, select ‘Continue’ under statements and correspondence and follow the on screen instructions.
  2. To go paper-free on selected accounts, expand the ‘see preferences’ option and select the accounts you want paper-free statements and/or correspondence for.
Select the Update settings button

Printing your statements

It’s now even easier to print your online statements:

  • Use the printer friendly option at the bottom of your personal current and savings account statement – not the print function in your browser.
  • We’ve adapted the layout so you can see key information more quickly and statements now print on less paper.
  • Credit card and Personal Loan statements are in PDF format, allowing you to easily download and print whenever you want.

How far back can I access statements?

Bank and savings accounts
You can access your bank account and savings statements from 2005.

Credit Cards
You can view your latest statements as well as historical statements back to November 2012.

Loans
You can view your latest statements as well as historical statements back to April 2014.

Your Digital Inbox

Your Digital Inbox is where you will receive electronic versions of the letters that you would normally receive in the post.

If you opt into online correspondence or statements we’ll stop sending certain letters by post and send you an email when you receive a new item in your Digital Inbox.

The online version will look very similar to the letters you receive in the post.

How will I view paper-free statements?

Personal current account or savings account
You can view your statement online at any time by signing in to Online Banking. You can use the online search function to view and print your statements. Your account statements will be displayed in HTML format.

Credit card or a personal loan
You can view your statement online at any time by signing in to Online Banking. You can use the online search function to view, download or print your statements. Your account statements will be displayed as PDF (Portable Document Format) files.

How will I view paper-free correspondence? 

Personal current account/loans/savings account
You can view your correspondence online at any time by signing in to Online Banking. Your correspondence will be displayed as PDF documents in your Digital Inbox, which you reach via the Account Overview page. You can use your Digital Inbox to view, organise and print selected correspondence.

If I choose paper-free statements or correspondence what other documents will I receive online?

Bank accounts and savings statements
We'll also display your annual summaries, historical fees and interest rates documents in HTML format in your personal account area. We’ll provide your annual interest summaries and pre-notifications of charges as PDF documents in your Digital Inbox.

Bank accounts and savings correspondence
The correspondence we send will also include changes to your account terms and conditions, overdraft agreements and other letters about any overdraft you may have.

If you/re paper-free for correspondence only you’ll receive postal copies of your historical fees and interest rates documents. We’ll provide your annual summaries, annual interest summaries and pre-notifications of charges as PDF documents in your Digital Inbox.

Personal loan statements
If you choose paper-free statements you’ll receive your annual statements as PDF documents in your personal account area.

Personal loan correspondence
You'll receive Notices of Sums in Arrears online as PDF documents in your Digital Inbox.

Credit card statements
You'll receive online documents relating to your credit card in PDF format in your personal account area, including documents that we normally send as part of your paper statements, such as certain Notices of Variation, Notices of Default Sums, Notices of Sums in Arrears and Annual Statements as part of your electronic statement. You’ll continue to receive some documents and information by post, such as annual statements or any arrears notices.