Banking Information - Managing your accounts
At Halifax we let you choose how you want to manage your accounts.
Overdrafts, your cards and account maintenance
Information on applying for overdrafts, using your cash card, what to do about lost and stolen cards, changing your address and paying bills.
Statements and cheques
Find information on our bank statements, copies of cheques paid from your account, what to do if your cheque book is lost or stolen, plus more.
Receiving and sending money from your account
Find out about different types of payments into your account, including automated payments, cash and CHAPS, and when you can withdraw funds.
Sending and receiving money abroad
If you want to send money abroad it's easy to do from a Halifax account – and receiving money from abroad is even easier.
Find out more about sending money abroad and receiving money from abroad
Online banking, telephone banking or at a cash machine
Carry out your banking however you want. The choice is yours.
Secure and simple online banking
Bank quickly, safely, whenever you want and wherever you want. Our secure online banking service let's you do everything from checking balances and payments to transferring money, plus more.
24-hour telephone banking at your fingertips
Here are just some of the features of telephone banking: check your balance; pay bills; transfer money to other accounts or organisations; set up or change standing orders; cancel direct debits and get further information on our other great products and services.
So call us on 08457 20 30 40 (available 24 hours a day, 7 days a week) to start telephone banking. If you have an Easycash account, you'll need to call us on a different number, it's 08458 50 55 25 (available 24 hours a day, 7 days a week). We currently don't offer telephone banking to Expresscash customers.
Don't worry, you can still use your keypad to enter certain sensitive information – and you can make more than one transaction so you don't need to call again.
There’s a lot more to our cash machines than you think
With your Halifax debit card, you have free-of-charge access to most cash machines 24/7 showing the LINK logo – other machine owners may charge you for this service.
You can also use Halifax and Bank of Scotland cash machines to: pay in cash and cheques; get mini statements; top up your mobile and even change your PIN
Remember, help prevent fraud by shielding the keypad when you enter your PIN at a cash machine, or when you're paying with your card in shops.
Mobile alerts
Keep track of your money with mobile alerts. Find out about this great, free service here.
Adding or removing someone from your account
How to add or remove someone from your bank account is easier than you think.
Closing your account
If you're considering closing your bank account with us, find out what to do here.
Need some more help?
If there’s anything you don’t understand or can’t find, just give us a call on 08457 20 30 40 (lines open from 8am-8pm, seven days a week. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an advisor for more information) or visit your local branch.
