Mobility or dexterity impairment.

Dexterity

If you have difficulty using your hands or pressing a keypad, we try to make everyday banking easier. We can give extra support if you're unable to sign your name, and other practical tools for you to use:

Mobility

Many of our branches have easier access if you find walking difficult, or use a wheelchair or mobility scooter, with features such as:

  • Step-free access
  • Level/ramped entrances
  • Automated doors.

We’ve got service bells in some locations. You can use these to let our colleagues know when you need them. They're placed prominently and at a suitable height for wheelchair users.

Not all branches have the same facilities. This is often because of where they are or the type and layout of the building. We do constantly look at factors like this and how it can affect customers.

Other ways we’re helping.

  • Clipboard for signing documents
  • Low level or sliding counters
  • Walking-stick holders at our counters
  • Interview rooms with wheelchair access
  • Seating areas
  • Lifts
  • Low-level Halifax cash machines
  • Helpful staff - just ask.

Find out more from any branch

Give any branch a call and they’ll be able to tell you about their facilities and ease of access. Use the Branch Finder to get contact details.

Still got questions?

I have trouble signing my name. How can I authorise transactions on my account?

We can accept any signature that you give us, as long as one of our branch colleagues can witness it. Or we can provide your own signature stamp for you. We can also give you a cheque book template to help you fill in the details, including your signature.

If you can't provide a signature, we can supply you with an ID verification letter. This allows you to use a debit or credit card without a PIN or signature. Contact your branch or card services to find out if you are eligible.


Our promise

Our promise is to do our best to resolve any problems you have. If you wish to complain visit your local branch or call 0800 072 9779 or 0113 366 0167.

how to complain