Halifax insurance claims information
Should you need to make a claim, you can rest assured that we will be with you every step of the way. When you call you will need to have with you:
- Your policy number.
- Full details of your claim.
If you need to make a home insurance claim or check on the progress of an existing claim please have a look at our home insurance claims section or have a look at our policy summary document (opens in new window) where you'll find information on how to make a claim.
To make a travel insurance claim please call 0845 604 9839 (Mon-Fri 9am - 5pm) or write to Halifax travel claims department, PO Box 1037, Oakleigh House, Cardiff CF11 1HU.
Total mortgage protection plan
Should you wish to make a claim under your plan, you should telephone the TMPP Administration Unit on 0845 600 1751 to request a claim form.
See your policy booklet (opens in new window) for further detail on supporting evidence that may be requested to support your claim
Calls will be recorded and may be monitored for training and/or quality purposes. Lines are open Monday to Friday 8am – 8pm and Saturday 8am – 4pm.