Changing your details

Changing your loan direct debit account

To change the account from which you pay your monthly direct debit, call our Customer Services team on:

• If your loan starts with 7/ call 08457 24 34 44 (lines open Monday to Friday 8am - 10pm, Saturday and Sunday 8am - 6pm)
• If your loan starts with 84 call 08457 44 44 55 (lines open Monday to Friday 8am -10pm, Saturday and Sunday 8am - 6pm)
• If your loan starts with 100 call 08456 04 72 92 (lines open Monday to Sunday 8am - 10pm).

Please give us 15 days notice before your next payment is due.

Changing your address

To change the address on your loan, please print off and complete our change of details form on our Help Centre change your address page and take the completed form to your nearest branch.