General help for existing mortgage customers
Making changes to your mortgage
Changing the term of a mortgage
Mortgage payment holidays
Leasing/renting out a property
Paying a lump sum off/extra money towards a mortgage
Transfer of a mortgage from two names into just one/adding a new name to a mortgage
Requesting information about your mortgage
Finding out the amount left to pay on your mortgage
Duplicate mortgage payment statements
Mortgage Fees (inc Mortgage Repayment Administration Fee)
Current interest rate
Finding out what rate you’ll go onto when your current deal ends
In case of financial difficulties/struggling to meet mortgage payments
Clearing arrears on a mortgage
Mortgage Repayment Administration Fee
Understanding mortgages
Daily/Annual Interest
Early repayment charges
Endowment mortgages
Portable Mortgage Products
Making changes to your mortgage
Changing the term of a mortgage
With our agreement, you could change the term of your current mortgage. The amount of your monthly mortgage payment will change as you will be paying your mortgage off over either a longer or shorter period.
To discuss this call 0845 602 9717. Lines are open 8am to 8pm Monday to Friday, and 9am to 4pm on Saturdays.
Payment holidays are ideal if you would like a short break from your regular mortgage payments if and when you need to reduce your monthly outgoings.
They are available for a period of between one and six months over the life of the mortgage and for a variety of reasons depending on your circumstances. These include:
- Maternity Leave
- Change of Employment
- Children's Education
- Exceptional or Unforeseen Household Expenditure
- Exceptional or Unforeseen Vehicle Expenditure
- Wedding Expenses
- Tax Bill
To qualify for a payment holiday you need to have had your mortgage for at least three months, not taken additional borrowing within the last six months and be up-to-date on your payments.
Although we try and help as many customers are possible, there will be some cases where a payment holiday may not be available to you. These can include the following:
- If you have had previous payment holidays totalling six months
- If your loan-to-valuation exceeds our criteria
- If your mortgage is conducted on a shared ownership, Buy to Let or consent to lease basis
If you think you would be eligible for a payment holiday, applying is easy and very straightforward.
Call 0845 602 9717, or visit your nearest branch.
Although payment holidays can help in the short term, interest will still accrue and any missed interest payments will be added to your overall mortgage, resulting in increased contractual monthly payments.
Leasing/renting out a property
If you want to lease/rent your home out to somebody else, please call Mortgage Servicing on 0845 602 9717 (option 1) to be directed to the team who can tell you if we agree to the proposed letting, and what our requirements are.
Lines are open 8am to 8pm Monday to Friday, and 9am to 4pm on Saturdays.
Paying a lump sum off/extra money towards a mortgage
You can do this, but if your mortgage is subject to an Early Repayment Charge you may have to pay some of that charge according to the amount you are paying off.
The limit on any extra payments you can make each year before the charge applies is 10% of the mortgage balance. This means if you have a mortgage subject to an Early Repayment Charge you can pay up to 10% of your mortgage balance before incurring the charge, unless you go on to repay or change the rest of the loan within the next six months. The charge varies, depending on how long you have left on your mortgage deal.
The 10% overpayments limit is a concession and could be withdrawn at any time.
If you want to make an extra lump sum payment, your monthly mortgage payments will be lowered to repay the reduced overall balance on your mortgage over the same remaining term. However if you want to remain paying the same monthly amount then we can recalculate the remaining term.
For more details, call 0845 602 9717. Lines are open 8am to 8pm Monday to Friday, and 9am to 4pm on Saturdays.
Transfer of a mortgage from two names into just one/adding a new name to a mortgage
If you share the mortgage with another person and want to transfer the mortgage into one name, or if you want to add another name to your mortgage, then you will need a branch appointment.
Call 0845 602 9717 and we'll book an appointment at your nearest branch. Lines are open 8am to 8pm Monday to Friday, and 9am to 4pm on Saturdays.
Requesting information about your mortgage
Finding out the amount left to pay on your mortgage
If you're already registered for our online service, just add your mortgage on to My accounts, and the balance will be shown on the Account Summary screen.
This is not a final settlement figure - for an exact figure, call 0845 602 9717 (Lines open 8.00am to 8.00pm Monday to Friday, 9.00am - 4.00pm Saturday) and we can provide a figure verbally or it can be sent by post to you.
Duplicate mortgage payment statements
To have a duplicate mortgage statement sent to your home address, print off and complete the Duplicate statement request form, then post it back (stamp required) to the address on the form.
Here are details of all our current mortgage fees. You can also view a list of our historic mortgage fees.
If you have a Fixed Rate Mortgage and are still within the fixed rate period, then the rate will be shown on your original mortgage documentation and your annual statement.
If your mortgage is on a variable rate such as a tracker rate or one of our variable rates, you will need to call us on 0845 602 9717 (lines are open 8am to 8pm Monday to Friday, and 9am to 4pm on Saturdays) to find out your current rate, as it is subject to change. If your mortgage is on a tracker rate, the rate you pay will be dependent on the Bank of England bank rate, which it is linked to.
Finding out what rate you’ll go onto when your current deal ends
For details of the rate you’ll move onto at the end of your current deal view our follow on rates page.
If you’re still unsure about which rate you’ll move on to, details can be found in your mortgage documentation, or you can call us to discuss your mortgage on 0845 602 9717 between 8am and 8pm Monday to Friday, and 9am to 4pm on Sundays.
In case of financial difficulties/struggling to meet mortgage payments
We will always try to help our customers who get into financial difficulty and struggle with mortgage repayments. Find out more about how we could help.
Clearing arrears on a mortgage
To discuss clearing any arrears on your mortgage just call us on 08456 03 90 19 between 8am and 8pm Monday to Friday, and 8am to 4pm on Saturdays, and we'll discuss the issue with you in complete confidence.
Mortgage Repayment Administration Fee
Following the FSA's guidance to lenders, Halifax will adopt the following approach to the Mortgage Repayment Administration Fee (MRAF):
Customers will pay the mortgage exit fee they agreed to in their most recently accepted mortgage offer, further advance offer, product transfer offer or transfer of mortgaged property (transfer of ownership) offer.
Customers who have any queries regarding this issue should call 0845 602 9717 between 8am and 8pm Monday to Friday, and 9am to 4pm on Saturdays.
Understanding mortgages
All product transfer interest rates listed on our website are available on daily interest only. Annual interest products are also available on request. Please call us on 0845 602 9717 for further details.
If you have a Fixed or Tracker Rate Mortgage and are still within the fixed rate period or the tracker rate period then there may be an early repayment charge if you repay the mortgage within this period.
Click here if you want to make an overpayment or part-repayment.
To find out about any charges that would be payable on your specific mortgage, call 0845 602 9717. Lines are open 8am to 8pm Monday to Friday, and 9am to 4pm on Saturdays.
If you have concerns about your endowment policy being able to repay your mortgage, arrange a branch appointment by calling 0845 602 9717. Lines are open 8am to 8pm Monday to Friday, and 9am to 4pm on Saturdays.
Portability allows a customer to transfer certain products from an existing Halifax mortgage to a simultaneously completed new mortgage with the Halifax when they move home
For more information call 08458 50 37 05. Lines are open 8am to 8pm Monday to Friday, 9am to 4pm Saturday.
YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE
We may monitor and record telephone calls to help us provide a higher level of service.
