- Home
- > Security and Privacy
Where we obtain your information
Our main use of your personal information is to look after your account or to provide the specific service you require. Some details we obtain elsewhere - from credit reference agencies or your employer for instance. If you apply to us for insurance, we will pass your details to the insurer. If you make a claim, any information you give to us, or to the insurer, may be put onto a register of claims and shared with other insurers to prevent fraudulent claims. A list of the participants is available from the insurer.
To meet the requirements of the Banking Code and our regulator the Financial Services Authority (FSA), we are obliged to contact you shortly before the maturity of any fixed term or fixed rate products. This ensures that you are aware of the options available and helps you make an informed decision about your maturity instructions.
If you were ‘introduced’ to us by a third party and/or have a relationship with or are supporting one of our affinity partners, we will give them your contact details and sufficient information about you to help with their accounting and administration. Introducers or affinity partners may use these details to contact you about products and services unless you have asked them not to do so.
To comply with money laundering regulations, there are times when we need to confirm (or reconfirm) the name and address of our customers. This information may be shared with other HBOS Group companies. For more details about identity checks, please refer to the HBOS 'About You - Personal Information and Your Identity' leaflet or download it here (PDF).
We may record phone conversations to offer you additional security, resolve complaints and improve our service standards. Conversations may also be monitored for staff training purposes.
Our employees are personally responsible for maintaining customer confidentiality. We provide training and education to all our staff to remind them about their obligations. Our policies and procedures are regularly audited and reviewed.
Download the full HBOS Privacy Statement (PDF)
To view PDF documents you will need the latest version of Adobe Acrobat reader
To read the PDF document with a screen reader please link to the Access Adobe website
