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Your right to your information and how to contact us
We may use your account details, transactions and information provided to us by third parties in our customer contact programme. Occasionally, members of our group of companies may contact you by letter, telephone, email and text message or otherwise to inform you about other products and services that may interest you. We try to limit our customer contact programme to acceptable levels, but if you wish to exercise your right to opt out, simply inform your local branch or let us know by any means convenient for you.
Alternatively you can write to us at:
Data Unit
Freepost NWW15306
City House
City Road
Chester
H88 3YZ
Remember, however, that opting out could stop us contacting you about any of our products or services that may benefit you. For example, you may not hear about a new savings or mortgage product that offers you a better rate or saves you money.
Under the Data Protection Act you have the right of access to your personal data. The Act allows us to charge a fee of £10 for this service. If anything is inaccurate or incorrect, please let us know and we will correct it. If you do not want to receive unsolicited mail from other companies, you can prevent this by registering with the Mailing Preference Service. In addition, the Telephone and Fax Preference Services enable you to object to receiving unsolicited marketing phone calls or faxes from other companies. To register, simply telephone the appropriate number:
Mailing Preference - 020 7291 3310
Telephone Preference - 020 7291 3320
Fax Preference - 020 7291 3330
Alternatively, you can register online. For more details about all the Preference Services, please visit the Direct Marketing Association website ( www.dma.org.uk).
Download the full HBOS Privacy Statement (PDF)
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