Contact Us
If you need to get in touch with us, simply select the way that is best for you from the table below.
Please note that we are unable to make changes to your postal address or banking details via email or Live Assistance. Amendments to these personal details should be communicated via telephone or letter.
For Halifax Share Dealing queries
| Halifax Share Dealing | ||
| By Email |
If you’d like to contact us by email, please use the following: customercare.hsdl@halifax.co.uk For queries regarding the pension administration of |
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| By Internet |
You can use our Web Chat service to 'chat' directly to a member of our Customer Relations Team who will be able to assist you with any brief queries whilst you remain connected to the internet. If you have any queries that are more complex, please email or telephone. |
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| By Telephone |
If you’ve forgotten your password or are having problems with the share dealing online service, you can call us on 0845 604 6476 For general enquiries and dealing call 08457 225 525 Monday to Friday - 8am to 9.15pm, Saturday - 9am to 1pm If you have a hearing or speech impairment you can use text phone to make communication easier on 0845 604 2543 Open Monday to Friday - 8am to 6pm |
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| By Letter |
Customer Services Department |
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| Please include your name, address and account details in all letters so we can locate your account. | ||
For Halifax CFD and Spread Trading enquiries
| Halifax CFDs and Spread Trading | ||
| By Email |
support@halifaxcfdsandspreadtrading.co.uk |
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| By Internet |
You can chat to one of our Halifax CFD/Spread Trading Client Services This is available Monday to Friday - 8am to 8pm. 'Ask The Expert' can also be accessed after logging into your Halifax CFD/Spread Trading account. |
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| By Telephone |
CFD/Spread Trading: 0845 356 0162 |
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| By Letter | Freepost RSAR-ULBK-KKYS Halifax CFDs and Spread Trading Post Room, Ground Floor Park House 16 Finsbury Circus London EC2M 7EB |
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| Please include your name, address and account details in all letters so we can locate your account. | ||
Halifax Share Dealing - Tell Us What You Think!
At Halifax Share Dealing, we believe in continuous improvement, so we really value your feedback. We welcome any ideas you may have for improvements to our service, please let us know what you think. After all, who better to help us improve our service than the people who use it!
email us at customercare.hsdl@halifax.co.uk, or call us on 08457 225 525.
Meeting the needs of all our customers
Halifax Share Dealing is committed to meeting the needs of all our customers. For visually impaired customers, we can provide documents in large print, Braille or on audio cassette.
If you have a hearing or speech impairment, the following options are available to make communication easier:
- Textphone - 0845 604 2543.
- Typetalk - simply prefix our number (08457 225 525) with 18001.
- www.halifaxsharedealing-online - if you're registered for our online service, you can deal and view most of your accounts online.
- Halifax branch - a selection of colleagues are British Sign Language trained and we can arrange for an interpreter, free of charge.
- 3rd Party Authorisation for Halifax Share Dealing Accounts and Self-Select Stocks & Shares ISAs - a friend or relative can contact us and even deal on your behalf.
