Important Information
Travel advice
Buying goods and services in a foreign currency
If you use your Halifax debit card to withdraw cash or pay for goods and services in a currency other than sterling, the exchange rate we use will be the Visa Reference Exchange Rate. We will charge a foreign exchange fee or 2.75% of the amount of the transaction and a £1.50 fee for each payment or withdrawal.
Don't forget to notify us before you travel - call us on 08457 20 30 40. Lines are open 24 hours a day, 7 days a week.
Keep us updated
For additional security to help protect your accounts, it's important that you keep your telephone details up-to-date. This is useful in the event that we detect unusual activity on your account and need to verify your identity by contacting you via telephone. Read more information on updating your telephone contact details online.
Travel checklist
Read the travel checklist for simple tips that you may find useful when planning your travel.
Existing Ultimate Reward Current Account customers
Did you know the Ultimate Reward Current Account already includes Worldwide Annual Travel Insurance for you and your family?
Travel Money
Online and telephone orders are administered by Travelex on behalf of Halifax. Travelex may monitor and record phone calls to help provide a high level of service.
To use the Travel Money service online or by telephone, payment by credit or debit card is required. The service is available in branch by paying from your current account or a suitable savings account. Payment and transfers are not available from fixed rate or fixed term accounts and withdrawals from certain savings accounts may be subject to restrictions and loss of interest.
Different collection times will apply for orders placed on Fridays, Saturdays and Sundays immediately before a bank holiday. Different timescales may apply in Scotland and Northern Ireland
Full details of arrangements in case of lost or stolen foreign currency and travellers cheques are provided with all orders.
Home delivery orders will be sent via Royal Mail Special Delivery, requiring a signature from the delivery address. If an order is not received on time or an incorrect order is received please contact your branch. Where there is no-one to accept and sign for the delivery the order will be held at a local Royal Mail depot for three weeks.
The home delivery option is only available after you give consent to allow your name and address details to be passed to third parties to be used only for that purpose.
All travellers' cheques must be signed in the top left hand corner immediately upon receipt to comply with the American Express purchase agreement included with your traveller's cheques.
There's a maximum order limit of £3,000 in any 60-day period for orders placed online or by phone. The minimum limit is £50 per order.
How to complain
We aim to please but we know sometimes things go wrong. If you have a problem or complaint, call our Customer Relations helpline on 08457 25 35 19. Lines are open 24 hours a day, 7 days a week. Alternatively, simply pop into your nearest Halifax branch and talk to a member of our branch team.
A copy of our complaints procedure is available on request. Complaints we cannot settle may be referred to the Financial Ombudsman Service.
We may monitor and record calls.
