From 14 September 2019, a new EU regulation means that all banks need to provide an extra layer of security for their customers. It's called 'Strong Customer Authentication'. For you, it means more protection when you're shopping and banking online. It will involve extra checks to prove it's really you. This will help keep you safer from online fraud.
An extra layer of security makes it harder for fraudsters to target your online accounts. All banks will have to provide these extra checks.
Most people use passwords as way of proving it's them. Sadly, passwords can be guessed or stolen by fraudsters. So we're adding a second layer of security to check it's really you, and make it harder for anyone else to. There are three ways you can verify yourself:
You’ll need to provide two of these three ways to verify it’s you. This is called 'two-factor authentication'.
To make sure you're ready for the extra security checks, there are a few things you can do:
No. Apart from texting passcodes to your mobile or calling your landline to verify yourself, we’ll only ever use your number for what you’ve already given us permission to. This includes things like your marketing preferences and mobile alerts.
It’s very important that we have your telephone number. Find out how to update your telephone number online. Alternatively, you can visit your local branch or call us.
There are other options to verify your payment. If you don’t have access to a mobile phone, you can use a landline number instead. If you have a tablet, you can use the app.
Just make sure you have the app and any phone numbers registered with us, first.
If you’re in an area with bad signal or network coverage, you can verify yourself in other ways.
Just make sure you have the app and any phone numbers registered with us, first.
There are a few ways you can verify yourself when signing in or paying for things online. You can:
To use any of these methods, please make sure you have the app and any phone numbers registered with us, first.
If you choose to trust the device you use to sign in (like your home computer, laptop, tablet, or mobile), it means we won’t need you to go through the extra security checks the next time you sign in. You should only trust devices that are secure and aren’t used by people you don’t know.