How can you protect yourself

How would you feel if someone was looking over your shoulder while you checked your bank account or listening in on your private conversation with friends? Just like in real life, it’s important that you keep yourself safe and secure online whether you’re chatting with friends, buying gifts or managing your bank account. 

Protect yourself

Keeping your online identity secure

1. Don’t tell them everything
Identity thieves gather small pieces of information published online to build a profile of their victim. If you allow it, people can see your date of birth, mobile number, address and information on your family. Instead try to limit how much personal info you give away online, for example on Facebook and Twitter, but also when registering information on gaming sites or forums.

2. Make your passwords solid
Different sites need different passwords, it might be a faff but it’s certainly safer. Don’t use common phrases and words, or anything too obvious and whenever possible have a mix of letters (upper and lowercase) and numbers. Change your passwords regularly and keep online passwords safe. Never let your passwords be known to anyone and don't write them down. If you believe they have been compromised change them immediately.

3. Watch out for email scams
If you get any emails or text messages you don’t recognise or you’re not sure about asking you for personal details, don’t provide them or click on any links they give you. Be especially cautious if they threaten to suspend or limit access to your account.

Forward any suspicious emails like this to security@halifax.co.uk before deleting them. We’ll use this information to help reduce online fraud.

And if a pop-up screen has appeared asking you to enter your security details, don’t enter them, just give us a call on 08456 02 00 00. If you’re calling from a mobile or overseas, the number is +44 1132 789 302.

We will never send e-mails asking you to provide personal information or to confirm your online security details.

For more help
To keep up to date with the latest online security threats, check websites* such as Bank Safe Online, Action Fraud and Get Safe Online.

*Links to external sites are provided as part of our commitment to making Online Banking safe and secure. However, we cannot accept responsibility or liability for the content or availability of external sites. We cannot guarantee that any software downloaded from these sites will work, or be free from viruses or malicious code.

Surf safely

Whether you’re new to using the Internet or a seasoned surfer, it’s worth considering these solutions in place to keep you and your personal information safe online.

Use anti-virus software.
Running anti-virus software can help you prevent infection from viruses, Trojans and many other nasty 'bugs'. To find out if your device is infected use this free diagnostic check . Anti-virus isn’t just for computers, so make sure your other devices are protected by downloading appropriate software.

Use a firewall.
Once set up, it can help prevent potential intruders from accessing your device. Most modern operating systems come with built in firewalls. To make sure it provides an effective barrier between your device and the Internet, it’s important to set up your firewall appropriately by following vendor instructions.

Prevent spyware.
Spyware is a form of online spying. You can help prevent it from getting onto your device by using up to date anti-spyware software and surfing with caution. Find out more about spyware

Secure your wireless connection.
Without a secure wireless network, anyone can use your connection. Securing your wireless connection can be as simple as setting up a password. Your Internet service provider or wireless router manufacturer should provide instructions on how to do this.

*Links to external sites are provided as part of our commitment to making Online Banking safe and secure. However, we cannot accept responsibility or liability for the content or availability of external sites. We cannot guarantee that any software downloaded from these sites will work, or be free from viruses or malicious code.

Security checklist

Keep your devices up to date.

Keeping your anti-virus software, browsers and firewall up to date will make life much more difficult for criminals wanting to steal your data.

Operating system.
You can set up your devices to receive updates automatically from the Internet.

Web browser.
You can check for the latest browser version from the provider’s website. For example, if you’re an Internet Explorer user, use Microsoft, if you’re a Firefox user, Mozilla, if you’re a Google Chrome user, check Google and if you’re a Safari user, check with Apple.

*Links to external sites are provided as part of our commitment to making Online Banking safe and secure. However, we cannot accept responsibility or liability for the content or availability of external sites. We cannot guarantee that any software downloaded from these sites will work, or be free from viruses or malicious code.

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