Bank safely.

When you use your bank account you need to stay safe and secure.

Learn how to spot a scam, what to do if you are contacted unexpectedly, and get advice on how to stay safe.

Scam messages

Find out how to protect yourself by spotting a scam email or text message from a real one.

What to look out for:

  • They want financial or personal info - Halifax or a genuine company would never message you for banking or personal details.
  • Unexpected sender - If you don’t know who sent a message then it could be a scam.
  • You need to act now - A genuine message will be written in a reasonable and calm way. Scams may use warning messages, threats of fraud or problems with your account.
  • How a message greets you - Halifax emails will always greet you by title and surname, as in Dear Mrs Smith. We always include part of your main account number, or part of your postcode if you don't yet have an account number.
  • Spelling mistakes - Scam emails often look odd, with a messy layout and spelling mistakes.
  • The email address - All our email addresses end with halifax.co.uk. There should never be another word in between Halifax and .co.uk. This is a genuine email: name@mail.halifax.co.uk. This is a scam email: name@halifax.mail.co.uk.
  • You’re asked to move your money - We will never ask you to make a test payment online or to move money to a new sort code and account number. We will never ask you to move money to a secure, safe or holding account.

What you can do:

If you get a message that seems odd, you should follow these steps:

  • Do not reply - Even if you think you know the sender, don’t reply to an email or text message if it seems odd.
  • Do not open any links or attachments - These can put a virus on your phone or computer.
  • Call the company - If you’re not sure, phone the company on a number you trust or visit their website by typing their web address directly into the address bar at the top of your screen.
  • Call us to make sure it’s genuine - Use the number on the back of your bank card and we can help to check the email or text message.
  • Forward the message to our fraud team - Please forward any scam emails to us at security@halifax.co.uk

Remember, if you’re not sure about an email or text message - do not reply and delete it.

Next topic: Protect your passwords

Previous topic: Scam calls


Think you've been a victim of fraud?

You should contact us right away if you think you’ve been a victim of fraud. We can then guide you on what to do next.

Contact us now


Halifax will never ask you to:

  • Share your account details like user ID, password and memorable information.
  • Tell us your Personal Security Number (PSN) for Telephone Banking.
  • Tell us your PIN code, expiry date, CVV number which is the last 3 digits of the security code on the back of your card.
  • Move money to a so-called secure, safe or holding account.
  • Move your money or ask you to transfer funds to a new sort code and account number.