Fraud - contact us now.

You need to keep your Online Banking account safe. So please tell us if someone:

  • Knows your password.
  • Has used your account without your approval.
  • Has taken money from your account.
  • Has made you move their money into your account.

Call us anytime on: 0345 602 2160 (or +44 1132 888 408 from abroad)

If you have a hearing or speech impairment, you can contact us 24/7 using the Next Generation Text (BGT) Service. If you’re Deaf and a BSL user, you can use the SignVideo service.

You need to tell us if someone:

  • Knows your credit or debit card PIN.
  • Has used your credit or debit card without your approval.

Call us anytime on: 0800 0 15 15 15 (or +44 113 242 8196 from abroad)

For any other problems with fraud please call Action Fraud: 0300 123 2040

Lines are open Monday to Friday 9am-6pm. Text phone users can ring 0300 123 2050.

They can log the incident and give you a crime number if needed. Action Fraud collects data from across the UK to help banks and other businesses combat fraud.


Halifax will never ask you to:

  • Share your account details like user ID, password and memorable information.
  • Tell us your Personal Security Number (PSN) for Telephone Banking.
  • Tell us your PIN code, expiry date, CVV number which is the last 3 digits of the security code on the back of your card.
  • Move money to a so-called secure, safe or holding account.
  • Move your money or ask you to transfer funds to a new sort code and account number.