The internet has lots of things that can help you. But you need to know how to stay safe online.
If a company you use has their site hacked, your personal details may fall into the wrong hands. They could then be used to try and get into your bank account or defraud you at a later date.
You may also want to join a trusted credit agency. They can tell if a credit check is made in your name. And you could also register with CIFAS. This could help to protect you and stop fraudsters using your details to apply for products or services in your name.
We guarantee to refund your money (including charges and interest that you’ve paid or not received as a result) in the unlikely event that you experience fraud with our Online Banking service. We will take steps to protect you 24/7, using technology and safeguards that meet or exceed industry standards, but you must also use our online banking services carefully.
Being careful when you use our services includes, for example, that you:
If you've been grossly negligent, we will not refund any money taken from your account before you have told us your Security Details have been lost, stolen or could be misused.
We won't give you a refund if you have acted fraudulently.
For further guidance on using our online banking services, see our Online Banking terms and conditions.