Suspicious emails and text messages.
You have received an email or a text message that seems to be from a company you know well, like Halifax. It’s urging you to act, asking for personal information. It might claim there is something wrong with your account. Or that your details need to be updated.
Fraudsters use a scam called phishing for email, and smishing for texts. They copy emails and texts from real companies to try to steal your data or send your computer a virus.
Find out how to protect yourself, and tell a scam email or text message from a real one.
Warning to customers
We are aware customers have been recently receiving fraudulent SMS messages pretending to be from Lloyds Banking Group. Fraudsters frequently pretend to be from the bank, competitor banks or other well-known companies so be wary even if you think you recognise the sender.
Halifax, which is part of Lloyds Banking Group and genuine companies would never ask for Online Banking sign in details or card details in a text. Don’t reply and don’t click on any links or attachments. If in doubt, phone the bank on a trusted number or visit the website by typing the web address directly into the address bar. Don't click on a link or copy and paste from the message itself.
At Halifax, we would never:
- Ask you to confirm personal or financial information.
- Link to our Online Banking sign in page, or a page that asks for security or personal details.
- Ask you to carry out a test payment online.
- Ask you to move money to a new sort code and account number, even if it’s described as a “secure", "safe” or ”holding” account.