If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.

Online banking travel money quick guide

With our Online Banking service you can do much more than just view your account balance. Such as ordering Travel Money using your Halifax current account.

Here’s a quick guide on how to order your Travel Money.

  • Order Travel Money

    Once on the ‘Order Travel Money’ page, choose what you’d like to order.. You have a choice to order ‘Cash’ or ‘Travellers Cheques’.

    If you wish to order both cash and travellers cheques, you can add more items to your order once you’re on the ‘order summary’ page.

    Order travel money screenshot

    Select the country (currency) and the amount you’d like to order, then click ‘Continue’.

    Order Travel Money
  • Order summary

    On the ‘My order summary’ screen, you can edit, add or delete order items. Your order can contain a mix of both cash and travellers cheques.

    So, you could these options for example, to edit your order amount for each item, add another currency or add another product such as travellers cheques.

    Click ‘Continue’ once you are happy with your order summary to go to the ‘delivery options’ page.

    Order summary screen
  • Delivery options

    Here, you can choose how you wish to receive your Travel Money. This can be either to your home address or to be collected at a branch of your choice.

    Click ‘Deliver to this address’ if you want delivery to use your home address or you can ‘Find a branch’ where you’d like to collect your order.

    Once you have selected your delivery options, you can choose your payment options on the ‘payment details’ page.

    Delivery options screen
  • Payment details

    Once you’ve chosen your delivery option, you can then select how you wish to pay for your Travel Money order..

    You can choose from any of your current accounts which are already listed on your Online Banking ‘My accounts list’. Please make sure have the right balance in your account to pay for your order.

    Select the account you wish to pay with then click ‘Continue’ to go to the ‘order confirmation’ page where you can confirm all you’re your details before completing your order.

    Payment details screen
  • Order confirmation

    You’ve chosen all your options for your Travel Money - now you are now ready to confirm your order.

    Confirm you’ve read the Terms and Conditions, then enter your password and click ‘Confirm order’.

    Order confirmation screen

    You’ll then be shown the confirmation screen for your order and this will also include ‘Your order reference’ which you can keep for your records.

    Order successful screen

Sign into Online Banking

Sign into Online Banking and you’ll be shown your Account Overview page. Choose ‘Travel Money’ from the ‘Products and Services’ section and you’ll be taken to the ‘Order Travel Money’ page.

My accounts screen

Register today if you are not yet using Online Banking.

Travel Money

See the Travel Money section if you need to know more.

Find out moreabout travel money.