Pending transactions

You may see pending transactions on your statement. This is where the money hasn't been taken from your account, but has been put aside for the merchant to take.  The merchant may take the money after a couple of days, but it can sometimes take longer.

Find out more about your balance

Access your statements online

Understand your statement

Take a look at our statements section. We have lots of guides to help you understand your statement.

Understand your statement

Mobile Banking: We don’t charge you for Mobile Banking but your mobile operator may charge for some services, please check with them. Services may be affected by phone signal and functionality. You must be registered for Online Banking. Terms and conditions apply.

Mobile Banking app: Available to Online Banking customers with a UK personal account and valid registered phone number. Our app is available to iPhone and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. Device registration required.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google LLC. Terms and conditions apply.