VISA debit cards at a glance:

  • Security and protection against fraud and issues with goods bought from retailers, you could use VISA Chargeback to claim your money back
  • A safe and convenient alternative to carrying cash
  • Accepted worldwide wherever you see the VISA sign
  • Make contactless payments with your debit card or even using Apple Pay or Google Pay up to the value of £30
  • Control - every purchase itemised on your statement

Reporting a lost or stolen card

Lost or stolen debit card? If you're registered for Online Banking, you can report it online or on the Halifax Banking mobile app by filling in our simple form. We’ll cancel your card and send you a replacement.

Replacing a debit card or PIN

Problems with your card? You can request a replacement card using Online Banking or the Halifax Mobile Banking app. You can also request a replacement PIN if you’ve forgotten yours or are having issues with it.

Disputing a debit card payment

If a payment has been made on your account and you don't think it's correct we may be able to help you with claiming the payment back.

You can find out useful information about how to dispute payments on your Halifax debit card.

Cashback Extras

Participating retailers logos

Earn up to 15% cashback when you shop with Cashback Extras.

Cashback Extras enables you to receive personalised offers from participating shops and earn cashback when you spend on your debit or credit card.

You’ll need to be registered for Online Banking to activate and use Cashback Extras.

More about Cashback Extras

Going abroad soon? You no longer need to tell us

You no longer have to tell us when you are travelling abroad. Our fraud and security systems are always on the lookout for suspicious activity on your accounts meaning you can relax when you are away making going abroad stress free.

Before going abroad

  • Check overseas fees here.
  • Ensure your cards do not expire when you are away. Please check your expiry date.
  • Take another form of payment in case of emergency.
  • Ensure your contact details are up to date so we can contact you if we are concerned there may be fraudulent activity on your account - update here.
  • Take note of our overseas number to call in an emergency: +44 (0)113 242 1984.

Have an enjoyable trip!