Manage your accounts

  • Credit Cards

    • 1.
      Viewing your credit card online

      When you sign in to view your credit card online, you will be taken to your account homepage. To view your credit card transactions select the credit card account. If your credit card account is not displayed on your account homepage, see the 'How to add accounts' page.

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    • 2.
      Viewing your card statements

      From your account homepage, select ‘View statement’. Your current statement will be displayed - this will not show either your next months payment due date, or the amount of any recent payments, until your statement is updated for the next month.

      In addition to recent transactions, you can also view historic transactions by selecting 'Previous Statements'.

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    • 3.
      Balance Transfers

      The minimum transfer amount is £100, and the maximum transfer amount is 93% of your available credit. Balance transfers can take up to 7 working days to complete.

      On your account homepage select the 'Balance transfer' button for your chosen credit card and follow the online instructions.

      Any recently requested balance transfers will be shown. These can be cancelled while the request remains pending, after which the balance transfer can no longer be cancelled.

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    • 4.
      Paying your monthly credit card online from a suitable Halifax account

      Select 'Pay credit card' from the account you want to pay from on your account homepage. Select the 'A new recipient' link and select the 'Pay a bill' tab.

      You'll be asked to provide the bank account details of the receiving organisation which should be shown on the bill. If they're not, contact the company who sent you the bill directly and ask for them.

      Next enter the amount and payment date, followed by the 'Continue' button. At the confirmation screen you will be asked to enter your password to confirm your changes. Once you have entered your password and checked your payment details select the 'Confirm' button.

      The payment will take up to 4 working days to process, so please allow for this if your payment has to be received by a specific date.

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    • 5.
      Halifax Secure

      Halifax Secure is a free service provided by Halifax and certified by Visa International and Mastercard® International. It provides a secure method of payment when you use your credit card to pay for goods or services bought over the internet.

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  • Mortgages

    Adding your mortgage to your account homepage allows you to view the balance, payment date and the repayment type of your Halifax Mortgage.

    Mortgage payment holidays

    If you think you would be eligible for a payment holiday, applying is easy and very straightforward. Call 0345 727 3747 and select option 1, or visit one of our branches.

    Read more about payment holidays including details of how to apply and the Conditions.

    Mortgage Promise

    If you're looking to move home or re-mortgage, fill in the Agreement in Principle (Mortgage Promise) call back request form and we'll call at a time to suit you and give you an indication of how much you'll be able to borrow, it will only take around 15 minutes. Alternatively, call our mortgage line on 0345 850 3705 (lines open 8am to 8pm Monday to Friday, 9am to 4pm Saturday) or visit your nearest branch and arrange to speak to a Mortgage Adviser.

    To Draw down funds from your Home Cash Reserve or Flexible Mortgage

    If you have a Home Cash Reserve or Flexible Mortgage you can draw down funds by calling our mortgage line on 0345 850 3705 (lines open 8am to 8pm Monday to Friday, 9am to 4pm Saturday) or visiting your nearest branch and arrange to speak to a Mortgage Adviser.

    If you don't have a Home Cash Reserve or Flexible Mortgage, you can still apply to borrow more on your mortgage with a Further Advance.

    Your home may be repossessed if you do not keep up repayments on your Mortgage.


By managing your bank accounts online you can transfer money between accounts, pay your bills and view your recent transactions and current balance.

For information on how to manage your accounts online, see the Registration, viewing accounts and updating your details and making payments online section.

Telephone Banking

Call Telephone Banking - 0345 720 3040

You can manage your money by calling telephone banking and using our quick and easy 24/7 automated service or speaking with one of our advisers between 8am – 8pm, seven days a week.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

You can get your balance, pay bills and much more.

Use our security feature Voice ID to make Telephone Banking easier. It lets you access your accounts simply by using your voice. Learn more about Voice ID. Call 0345 850 0691 to register today. Calls to 03 numbers are charged at no more than local rate. If you need to call us from abroad, you can call us on +44 113 366 0156.

Closing your account

For details of how to close one of your accounts, please select the account type below and we will provide you with the information you need: