Dyslexia and Dyscalculia.

Do you have some form of dyslexia?

We are always testing new features to help our customers get the most out of Online Banking. If you have a form of dyslexia, we would like you to test the readability of 3 fonts. The test should take 5 - 10 minutes and you will have the chance to rate how easy you found each font to read.

Websites

You can change the colour of our websites to help make the text clearer to read.

You can also use text-to-speech software and reading aids such as TextHelpRead&Write or ClaroRead.

Letters

We can provide letters in different formats to suit your needs. Just call us or ask at a branch and our colleagues will arrange this for you.

Choose from:

  • large print
  • coloured paper
  • audio CD.

We usually send coloured paper letters on yellow paper. But we can provide different colours. If you get something that’s not on the paper you need, just let us know and we’ll send it again on something more suitable for you.

Debit and credit cards

If it's difficult for you to use a PIN number, we can give you a choice.

  • You can have a chip-and-signature card
  • You can use a contactless card to buy some things
  • You can use a smartphone for contactless payments, using Apple Pay® or Google Pay.

In branch

To help you read documents in branch, we can provide colour acetate sheets to make the text clearer. Just ask a colleague.

Halifax cash machines

You can select the audio function on a Halifax ATM to have what's on the screen read out to you.

The keypads and screens on our cash machines (ATMs) are also clear and easy to use. We use the Centre for Accessible Environments guidelines to design them.

Talking ATMs

We're also putting in Talking ATMs as we replace older cash machines. With a Talking ATM you can plug in your headphones and hear what’s on the screen being read out for you.

Ask a branch colleague or call us to find your nearest Talking ATM.

Find a branch

Need extra help?

These services can help with most types of Dyslexia and Dyscalculia. We have other services and aids that may be useful. If you are unsure of something or need any extra help, please tell us. We'll listen and help as best we can.

Find a branch


Our promise

Our promise is to do our best to resolve any problems you have. If you wish to complain visit your local branch or call 0800 072 9779 or 0113 366 0167.

how to complain