We are experiencing a high number of calls at the moment. So that we can support those in the most vulnerable situations, please only call if it’s urgent. Remember, you can do most of your banking tasks yourself online, either using our app or through Online Banking.

Repayment Plans

Tell us your plans

Whether you're confident you can repay everything you owe or you're not sure you'll have enough, please let us know. It only takes a couple of minutes to tell us your plans or update us if there have been any changes.

If you'd prefer to discuss your plans, or if you have more than three separate plans, please call us on 0345 609 8952. Our lines are open Monday to Friday 8am to 8pm and Saturday 8am to 1pm.

Before you start

Having the following information to hand will save you time:

  • Mortgage account number. If you’re registered for online banking you can see your account number online, or on the statements and letters we send you.
  • The type of plan you’ll be using to repay your interest only balance. For example savings, shares or sale of a property.
  • The date the money will be available and how much you expect it to be.

Any fields marked with an asterisk (*) must be completed.

How we process your personal information

Your personal information will be held by Bank of Scotland Plc, which is part of the Lloyds Banking Group. More information on the Group can be found at www.lloydsbankinggroup.com. It is important that you understand how the personal information you give us will be used. Therefore, we strongly advise that you read our full privacy notice, which you can find at www.bankofscotland.co.uk/privacy or you can ask us for a copy. If you have any questions or require more information about how we use your personal information please contact us.