Credit cards help and guidance.

We're here to help. Whether you're thinking of applying for a credit card or you're already a Halifax credit card customer. We have a wealth of information available to help and support you.

Helpful credit card guides

Whether you’re looking for a Credit Card for day to day purchases or for something special you might have a few questions. Our beginners guides to credit cards could help you make the right choice.

Existing customers

If you have a Halifax credit card then this is the place to find information on how to manage and service it.

Payment disputes

If you see a credit card transaction which you do not recognise or is unauthorised on your account, we can help you.

Help with credit card debt

Stay in control of your credit card with our top tips, or find help when you have money worries.

Going Abroad?

You no longer need to tell us when you are going abroad, our fraud and security systems will always be on the lookout so you can relax when you are away. Still not sure about using your credit card abroad? Find out more about our travel products and services.


Balance Transfers

As an existing Halifax credit card customer you could benefit from promotional balance transfer offers. A balance transfer could help you save money and manage your finances. A transfer fee may apply.

Balance Transfers

Money Transfers

Existing Halifax credit card customers could benefit from promotional money transfer offers. Money transfers let you transfer money from your credit card to your own UK current account(s). A transfer fee may apply.

Money Transfers

Lost or stolen credit cards

If you're registered for Online Banking you can report your lost or stolen card through our online form.

Alternatively,  you can call us on 0800 0 15 15 15 or if you're calling from abroad, on +44 (0) 113 242 8196.

Lines open 24 hours a day 7 days a week.

Online Banking

You can manage your account online by signing in.

Sign in to Online Banking

General card enquiries

0345 944 4555 (Mon-Sun, 7am - 11pm).

Making sure you get a fair deal

We want you to find a product that's right for your circumstances, which is why we adhere to the Standards of Lending Practice, which are monitored and enforced by the Lending Standards Board

To find out more you can read the statement of responsibilities, which details what's expected of us, the lender and you the borrower.

Halifax Credit Cards are issued by Bank of Scotland plc, Registered in Scotland No.SC327000.Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.