Need help? Whether you're thinking of applying for a Halifax credit card or you're already a customer, our quick links and handy guides will point you in the right direction.
If you're registered for Online Banking, you can report your credit card lost or stolen online.
Misplaced your credit card?
You can freeze and unfreeze your cards through our Mobile Banking app.
Most credit card purchases are covered by Section 75 of the Consumer Credit Act 1974 . But even with this additional protection you may still need to dispute a transaction.
If you see something you don’t recognise on your statement and the company that’s taken the payment can’t help, contact us to raise a payment dispute.
If you need more help with your Halifax credit card, visit our existing customers page. Here you can find out how to activate your card, how to make a change to your account, ways to pay your bill and other handy information.
Getting to know your credit card better will help you enjoy its benefits while staying out of financial difficulties. Read these guides to feel more in control of your card.
You no longer have to tell us when you’re travelling abroad. Our fraud and security systems are always on the lookout for suspicious activity on customers’ accounts, meaning you really can relax when you’re away.
But there are a few things you should know before you travel.