Credit cards help and guidance.

Have a look through the wealth of information we have available to help you, whether you have a Halifax credit card or if you're thinking of applying.

You can read information on managing your existing credit card, a guide to credit cards and we have answered some of the most commonly asked questions.



Existing customers

If you have a Halifax credit card then this is the place to find information on how to manage and service it.


Your guide to credit cards

A beginners guide to credit cards. What they are, how they work for you and things you should consider before applying.


Common enquiries

Common enquiries related to our credit card products and services.


Payment disputes

Help with disputing payments on your Halifax credit card.


Going abroad soon? Tell us.

Make using your credit card abroad as hassle free as possible by letting us know your travel plans.

It only takes a few minutes. Just sign in to Online Banking and fill in our simple form, or find it in the Menu of your Halifax Mobile Banking app.

Sign in to tell us your travel plans

Or you can call us on 0345 720 3040 (Mon-Sun, 24 hours) or visit your nearest branch.


Lost or stolen credit card?

If you’re registered for Online Banking, you can report your card as lost or stolen online or on your Halifax Mobile Banking app by filling in our simple form. We'll cancel you card and send you a replacement.

Sign in to report it as lost or stolen

Or you can call us on 0800 0 15 15 15 (Lines open 24 hours a day 7 days, a week).
If you're calling from abroad you can call us on +44 (0) 113 242 8196.


Want to complain about PPI?

If you have a concern about how your PPI policy with us was sold, please visit our
PPI complaints page
for more information.