Your credit card provides you with protection for your purchases. If you've used your card to buy goods or services and you don’t think they’re as they should be, you may be able to claim a refund through our disputes process or make a claim under Section 75 of the Consumer Credit Act.
Cashback Extras is available to Halifax credit card customers who have a current account with us and are registered for Online Banking.
Merchant offers and cashback amounts can vary.
Are you planning to go abroad soon? Don't forget to tell us. We always look out for unusual activity on your credit cards, so let us know your travel plans and we'll expect to see international spending on your account.
It only takes a few minutes to add your travel details, and will help make more of your card transactions hassle free while you're away.
If you experience any difficulty using your credit card, call us on +44 1733 573 189 (Mon-Sun, 24 hours).
You can do this by selecting ‘Your profile’ from the toolbar and choosing ‘Set up and manage travel flag’.
Remember to ensure your contact numbers are up to date. You can do this either online over the phone or in branch.
See more information about using your cards abroad.
Manage your credit card online and you'll have access to a range of online card services:
To make use of these services, you'll need to register for our online service. If you’re already registered, your account will be available to view on your account homepage.
If you're an online user, you can transfer a balance online. From 'My accounts' select the 'Balance transfer' button next to your credit card account and follow the online instructions.
When you log in, you'll be able to see any recently requested balance transfers under ‘pending transactions’. These can be cancelled only while the request shows as pending in online banking.
Or call us on 0345 944 4555, give us the amount, account number and card issuer, and we'll do the rest.
What’s next? - Once we've carried out the necessary checks, we'll make arrangements with your other card provider(s). After we've approved your request, the money will normally arrive by the next working day. We will only transfer balances within your credit limit, so please check your available credit before transferring a balance and remember to include the amount of any balance transfer fee.
To close your account please call us on 0345 944 4555 (Mon-Sun, 24 hours) or write to Halifax, part of Lloyds Banking Group, at:
Lloyds Banking Group PLC
Pitreavie Credit Card Operations
If you've forgotten your PIN, you can request a PIN reminder which will be sent through the post. Just select one of the following options.
Please note that for security purposes, we cannot provide your PIN details over the phone. You’ll receive your reminder by post in 3-5 working days.
You can make payments via:
However you choose to pay, you need to check that your payment will reach your account by the payment due date. Find out more about how payments are processed for Standing Orders, Direct Debits, Cheques and Future Dated Payments.
Do not send cash in the post
Please remember to allow extra time for your payment to reach us over bank holiday periods
If you require any other information regarding payments please contact our customer service team on 0345 944 4555 (Mon-Sun, 24 hours).
We also accept payment using the Faster Payments Service (FPS).
Online statements are available for credit cards via Online Banking, making it much easier to manage your account. You will receive a PDF statement each month which cuts the clutter and statements are conveniently stored in one place.
We will send you an email each month when your statement is available to be viewed online - simply sign in to view your statement.
If you choose to receive online statements, you will no longer receive paper statements for your credit card account by post. But with account tools available within Online Banking, you are in control and can choose to start/stop receiving paper statements any time you wish to.
You can share your credit card and its credit limit with a spouse, partner, immediate family member or a friend aged 18 or over (subject to eligibility and application). You can add up to three additional cardholders, free, to all our credit cards apart from the Student Credit Card.
To add a new cardholder or to remove/amend an existing cardholder (amendments apply to name and nationality only), please contact us on 0345 944 4555 (Mon-Sun, 24 hours).
Please note that additional cardholders will not be able to view the credit card online.
As principal cardholder, you are responsible for all transactions made on any additional cards. If the additional card is withdrawn, you must retrieve and destroy the card, during which time you are still liable for all transactions made using that card.
If for any reason you cannot retrieve the card, please call the card services team on the number shown on the reverse of your card.
In order to help us to make a sound decision we require at least six months payment history on your account before you can request an increase of your credit limit. You can decrease your credit limit at any time after your card has been activated.
If you wish to apply to change your credit limit, please call 0345 944 4555 (Monday to Friday 08:00 to 22:00 Saturday & Sunday 08:00 to 18:00).
From time to time you may be offered a credit limit increase. If this happens, you will be advised in writing and have 30 days notice before any increase will take effect. However, should you not wish to benefit from the increase, or want to decrease your credit limit, simply call 0345 944 4555 (Monday to Friday 08:00 to 22:00 Saturday & Sunday 08:00 to 18:00).
To update your address call our customer services department on 0345 944 4555 (Mon-Sun, 24 hours). You will need to have your credit card to hand when you call to change your address over the telephone.
You can also change your address by completing the Change of address form and posting it back to us.
If you’re an online user, a link to this form is also available online by selecting ‘Change details’ from the ‘Your profile’ tab on the toolbar.
To change the name on your credit card account, you’ll need to visit your local branch, taking with you your original name-change documentation (Marriage Certificate, Deed Poll, etc).