If you're an existing customer and you would like to find information on how to manage and service your Halifax credit card, you're in the right place. We have a wealth of information to help you make the most of your credit card.

New customers

Just opened your new Credit Card? If you're looking for information around setting up your new Halifax Credit Card, here are some of our most commonly searched queries.

Your credit card offers

Make the most out of your Halifax Credit Card;  these are  some of the deals and offers that could be applicable to you.

Online Banking

You can manage your account online by signing in.

Sign in to Online Banking

General card enquiries

0345 944 4555 (Mon-Sun, 7am - 11pm).

Balance Transfers

As an existing Halifax credit card customer you could benefit from promotional balance transfer offers. A balance transfer could help you save money and manage your finances. A transfer fee may apply.

Balance Transfers

Money Transfers

Existing Halifax credit card customers could benefit from promotional money transfer offers. Money transfers let you transfer money from your credit card to your own UK current account(s). A transfer fee may apply.

Money Transfers

Help with credit card debt

Sometimes we all need a little extra help to stay in control of our finances. If you're worrying about managing your credit card or experiencing financial difficulties, we're here to help and support you.

Get help with credit card debt

Going Abroad?

You no longer need to tell us when you are going abroad, our fraud and security systems will always be on the lookout so you can relax when you are away. Still not sure about using your credit card abroad? Find out more about our travel products and services.


Lost or stolen credit cards

If you're registered for Online Banking you can report your lost or stolen card through our online form.

Alternatively,  you can call us on 0800 0 15 15 15 or if you're calling from abroad, on +44 (0) 113 242 8196.

Lines open 24 hours a day 7 days a week.

Making sure you get a fair deal

We want you to find a product that's right for your circumstances, which is why we adhere to the Standards of Lending Practice, which are monitored and enforced by the Lending Standards Board

To find out more you can read the statement of responsibilities, which details what's expected of us, the lender and you the borrower.

Halifax Credit Cards are issued by Bank of Scotland plc, Registered in Scotland No.SC327000.Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.