Have a look through the wealth of information we have available to help you manage your Halifax credit card.
You can read information on managing your existing credit card to make the most of it and we have answered some of the most commonly asked questions.
You can choose to manage your Credit Card payments in a number of different ways.
However you choose to pay, you need to check that your payment will reach your account by the payment due date. Find out more about how payments are processed here.
You control how you pay so you’ll have one less thing to sort out each month. There are 3 ways to pay:
A one-off payment can be made online, through mobile banking or direct from your current account provider:
You can change the date of your monthly credit card payment to one that is more convenient for you. To change your due date online sign in to Online Banking and select the ‘more actions’ button on your credit card account, then the ‘paying your credit card’ button. Or you can call us on 0345 944 4555 (Mon-Sun, 24 hours).
To add, remove or amend a cardholder:
We require at least six months payment history on your account before you can request an increase of your credit limit. You can decrease your credit limit at any time after your card has been activated.
You can apply to increase or decrease your credit limit online, simply select the ‘more actions’ button on your credit card account and then the ‘manage credit limit’ button, or you can call 0345 944 4555 (Mon-Sun, 24 hours).
From time to time we may write to you offering a credit limit increase. If this happens, we will give you 30 days notice before any change will take effect. Should you wish to decline the change, call 0345 944 4555 (Mon-Sun, 24 hours).
You have two options:
Call our customer services department on 0345 944 4555 (Mon-Sun, 24 hours). Remember to have your credit card to hand.
Alternatively, complete the Change of address form and post it back to us.
Step 1: download and complete a ‘Changes to customer name’ form. This form is available by logging in to Online Banking and selecting ‘Change details’ from the ‘Your profile’ tab at the top of the page. You can also pick up the form in branch.
Step 2: visit your local branch with the completed form and proof of your name. Alternatively, post your completed form and proof of your name.
You must have an original or a certified copy of the name change document, for example:
To close your account please call us on 0345 944 4555 (Mon-Sun, 24 hours) or write to Halifax, part of Lloyds Banking Group, at:
Lloyds Banking Group PLC
Pitreavie Credit Card Operations
If you've forgotten your PIN, you can request a PIN reminder which will be sent through the post.
Just select one of the following options:
Please note that for security purposes, we cannot provide your PIN details over the phone. You'll receive your reminder by post in 3-5 working days.
Are you planning to go abroad soon? Don't forget to tell us. We always look out for unusual activity on your credit cards, so let us know your travel plans and we'll expect to see international spending on your account.
It only takes a few minutes to add your travel details, and will help make more of your card transactions hassle free while you're away.
If you experience any difficulty using your credit card, call us on +44 1733 573 189 (Mon-Sun, 24 hours).
You can do this by selecting ‘Your profile’ from the toolbar and choosing ‘Set up and manage travel flag’.
Remember to ensure your contact numbers are up to date. You can do this either online over the phone or in branch.
See more information about using your cards abroad.
Online statements are available for credit cards via Online Banking, making it much easier to manage your account. You will receive a PDF statement each month which cuts the clutter and statements are conveniently stored in one place.
We will send you an email each month when your statement is available to be viewed online - simply sign in to view your statement.
If you choose to receive online statements, you will no longer receive paper statements for your credit card account by post. But with account tools available within Online Banking, you are in control and can choose to start/stop receiving paper statements any time you wish to.