New Credit Card Customers.

New Credit Card? Here's some useful information to help you start using your new Credit Card.

Activate your Credit Card

It's quick, easy and secure to set up your card online. You'll need your new credit card to activate.

Activate your new Credit Card

Personalise your PIN

You can change or unlock your credit card PIN at any UK cash machine that displays the Link symbol.

If you've forgotten your PIN, you can request a PIN reminder which will be sent through the post. Just select one of the following options:

  • Sign into Online Banking and use our replacement cards and PINs service by selecting it from Your account tools
  • Use our App and select the account action button (the 3 dotted icon) for your chosen account
  • Call us on 0345 944 4555 (Mon-Sun, 24 hours).

Sign in to request a PIN reminder

Please note:  For security purposes, we cannot provide your PIN details over the phone. You’ll receive your reminder by post in 3-5 working days.

Add an additional cardholder

You can share your credit card and its credit limit with a spouse, partner, immediate family member or a friend aged 18 or over (subject to eligibility and application).

You can add up to three additional cardholders, free, to all our credit cards apart from the Student Credit Card. To add a new cardholder or to remove/amend an existing cardholder (amendments apply to name and nationality only), please contact us on 0345 944 4555 (Mon-Sun, 24 hours).

Sign in to add an additional cardholder

Please note:  Additional cardholders will not be able to view the credit card online. As principal cardholder, you are responsible for all transactions made on any additional cards. If the additional card is withdrawn, you must retrieve and destroy the card, during which time you are still liable for all transactions made using that card. If for any reason you cannot retrieve the card, please call the card services team on the number shown on the reverse of your card.

Paperless Statements

Online statements are available for credit cards via Online Banking, making it much easier to manage your account. You will receive a PDF statement each month which cuts the clutter and statements are conveniently stored in one place.

We will send you an email each month when your statement is available to be viewed online; simply sign in to view your statement.

If you choose to receive online statements, you will no longer receive paper statements for your credit card account by post. But with account tools available within Online Banking, you are in control and can choose to start/stop receiving paper statements any time you wish to.

Sign in for Paperless Statements


Online Banking

You can manage your account on online by signing in.

Sign in to Online Banking

Forgotten your password?

General card enquiries

0345 944 4555 (Mon-Sun, 24 hours).

Read our guide to:

Telephone Banking for Credit Cards


Lost or Stolen Credit Card?

If you're registered for Online Banking you can report your lost or stolen card through our online form.

Alternatively you can call us on 0800 0 15 15 15 (Lines open 24 hours a day 7 days a week). If you're calling from abroad you can call us on +44 (0) 113 242 8196.