New Credit Card? Here's some useful information to help you start using your new Credit Card.
It's quick, easy and secure to set up your card online. You'll need your new credit card to activate.
You can change or unlock your credit card PIN at any UK cash machine that displays the Link symbol.
If you've forgotten your PIN, you can request a PIN reminder which will be sent through the post. Just select one of the following options:
Please note: For security purposes, we cannot provide your PIN details over the phone. You’ll receive your reminder by post in 3-5 working days.
You can add up to three additional cardholders, free, to all our credit cards apart from the Student Credit Card. To add a new cardholder or to remove/amend an existing cardholder (amendments apply to name and nationality only), please contact us on 0345 944 4555 (Mon-Sun, 24 hours).
Please note: Additional cardholders will not be able to view the credit card online. As principal cardholder, you are responsible for all transactions made on any additional cards. If the additional card is withdrawn, you must retrieve and destroy the card, during which time you are still liable for all transactions made using that card. If for any reason you cannot retrieve the card, please call the card services team on the number shown on the reverse of your card.
Online statements are available for credit cards via Online Banking, making it much easier to manage your account. You will receive a PDF statement each month which cuts the clutter and statements are conveniently stored in one place.
We will send you an email each month when your statement is available to be viewed online; simply sign in to view your statement.
If you choose to receive online statements, you will no longer receive paper statements for your credit card account by post. But with account tools available within Online Banking, you are in control and can choose to start/stop receiving paper statements any time you wish to.