Help Centre

We’re here for the ups, the downs and everything in between.

Sports team huddle

Support and wellbeing

Whether you're facing a tough time such as a bereavement, or you need help managing your money, we’re here to help. 

Support and wellbeing

Contacting us by phone

Due to a high number of colleagues currently having to self-isolate, our wait times are longer than usual. Please bear with us and we will answer your call as soon as we can. You can still use Online Banking or our Mobile Banking app.

Online Banking

Help me sign in

I want to know more about Online Banking 

How do I improve my online skills?

How can I get the most accessible experience from this website?

Update my details

Change your address

Update your phone number

Change your name

Payments

Making a payment within the UK

Send money outside the UK or in a foreign currency

I don't recognise a transaction

I want to question a transaction

Card support

Report my card as lost or stolen

Replace my card or PIN

Activate my credit card

Common product FAQS

View common FAQ’s

Coronavirus support

Read the latest information

Fraud and security

Help me stay safe online

Ways to bank with us

What banking options do I have?

Service status

Get in touch

View our phone numbers

Make a complaint about PPI

Automated service and Voice ID

Access our sign video service

I want to find out more about your legal information.

Read our legal information and get access to our account terms and conditions.