Accessing our website.

We’re committed to providing a website that is accessible to all of our customers. And we try to make our website accessible and usable by people of all abilities.


How to get the most accessible experience from this website

You can view our website on different screen sizes and you can change the size of text using your browser settings to suit your needs. To help you find what you’re looking for we’ve included a search facility and sitemap.

Changing Settings

You can change the size of text on the website using your web browser. You can also make other helpful changes in your browser, as well as within your computer generally. To find out what else you can do, visit My Web My Way on the BBC website.

Accessibility limitations

At the time of launch, this website is not known to have any limitations which will make it difficult to access for any group of users.

Accessibility guidelines

We have aimed for AA level of the Web Content Accessibility Guidelines 2.0. These guidelines are the internationally recognized benchmark for building accessible websites and explain how to make websites more accessible for people with disabilities.

It’s also important to us is that, by working to these guidelines, we make our website more user friendly for all our customers.

Web standards and technologies

We’ve aimed to conform to W3C standards for HTML and CSS and these technologies are used throughout the site.

Online Banking is no longer supported by Internet Explorer 6 and 7. If you’re using an older browser, some sections of the site might not display properly, so it’s important to make sure you’re using an up-to-date browser. Upgrade your browser for the best possible experience online.

The website also uses JavaScript, Flash and PDF. Most of the time the website will work perfectly well without them, but occasionally JavaScript may be required. If you have JavaScript switched off, we’ll prompt you to switch it on when you need it.

Further help and advice

If you have problems using a computer because of a disability or impairment then we recommend that you visit AbilityNet’s My Computer My Way web site which provides lots of advice on how to make your computer easier to use. AbilityNet are experts in the field of computing and disability and they provide a free service to individuals with disabilities to assess their computing needs (call AbilityNet free on 0800 269 545 for more information).


Our promise.

Our promise is to do our best to resolve any problems you have. If you wish to complain visit your local branch or call 0800 072 9779 or 0113 366 0167. Visit our how to complain page for more information.