The form has been sent to our bereavement team. If we have any questions, we'll get in touch. Otherwise, when you're ready to continue the process, please call us so that we can advise next steps or schedule a visit to your local branch.
No more letters, emails or texts will be sent out in the name of the person who has died. Keep in mind this may take up to three months to stop fully.
Once your accounts have been frozen, no further payments will be allowed to go in or out.
Unless we have any questions, we won't contact you until you're ready to continue the process.
As this is only the first step of the process, we'll still need you to speak to us at a later date to continue. If you have any questions, or once you feel ready to talk to a specially trained adviser, please call us on 0800 028 1057.
We know there’s a lot to process, so we've created a personal guide with more information on your next steps. We've broken down each step in more detail and given useful answers to other questions you may have. You'll find more on how we can help you, what to do with accounts and anything else you may need to do.
Download our guide (PDF)