If you are struggling to make your monthly payments, you can use our support tool to find the right support for you. This can help you to see where your money goes and what you can ask us for support with, including:
- A payment holiday to help you manage your money
- A plan to help you pay off any amount you’re behind by
- Give you the time and space to get some free independent help and advice
- Set up a repayment plan to get you back on track.
Payment holidays are not for everyone. It is important you understand the implications of all options available before you make the decision on what is right for you.
A payment holiday is subject to approval. If accepted, you won’t need to make the usual repayment amount for up to 3 months, this could be a reduced amount or your full monthly payment. You can only take up to 3 months at a time (6 months in total). The amount you owe will go up and you will pay more interest overall.
Please visit our Money Worries page to find out more ways we may be able to help you. Additionally, the Money Advice Service Money Navigator Tool also gives instant help based on what you tell it about your circumstances.
We offer payment holidays on:
- Mortgages
During your payment holiday, we’ll still add interest to your mortgage. At the end of the payment holiday, the amount you pay each month will go up, this is to cover the payments and interest charges you’ll miss while you take a break. Learn more about payment holidays for your Halifax Mortgage including how to apply online.
- Credit cards
If your payment is due now and you can’t make the minimum payment, we won't charge a late payment fee or remove any promotional interest rates in the short term. If you need more support, our support tool will help you decide which option is best for you and your needs.
- Loans
If your income has been affected by coronavirus in any way, our support tool will help you to decide which option is best for you and your needs. And if you need our support we’ll always be on hand to help and make sure that you understand the longer-term impact on your loan.
- Car finance
At the end of the payment holiday we will work out how much extra you need to pay, based on the interest rate shown in your agreement. This means you will pay more as you take longer to pay back the amount you borrowed. We will add this amount to your agreement. To request a payment holiday log into your online car finance account and follow the instructions. Find out more.
- Home Insurance
Please contact us on 0345 122 1511 or go to our home insurance page to discuss how we can best help you, for example by offering a payment holiday or reviewing your level of cover.
End of your payment holiday
You may be coming close to the end of your payment holiday period. Remember you don’t need to contact us, we’ll be in touch before your current payment holiday ends on how we can help.
If you’re in a position to restart your payments after your break, we strongly recommend you do so to keep the amount of interest you pay as low as possible. If you are worried about being able to restart your full payments, there are ways we can help.
Our support tool helps you explore your options at the end of your mortgage, credit card or loan payment holiday.
Find our more about your Car finance options.
Payment Protection Insurance
If you have Payment Protection Insurance you may be able to claim under your policy if you’re unable to work due to sickness or unemployment. Visit our Payment Protection Insurance page for details.