I need help with a transaction.
Every completed payment in and out of your account from the last seven years will appear on your online statement. If you see something you don’t recognise, here’s what to do:
Unsure about a card transaction to a retailer?
- Some retailers/businesses may appear on your statement under a different name to the one you know them as
- It’s not uncommon for certain retailers, especially those operating online, to charge an ongoing subscription fee following a free trial period
You can use the list below to help identify retailer/business names as well as common subscription providers: