I need help with a transaction.

    Every completed payment in and out of your account from the last seven years will appear on your online statement. If you see something you don’t recognise, here’s what to do:

    Help with multiple transaction dates

    From June 2019, debit card payments and refunds will no longer be processed only on working days, Monday to Friday. They may leave or come into your account on any day of the week including weekends and Bank Holidays.

    In these scenarios, the transaction details section in Online Banking will display three different dates: the date the transaction occurred, the date your account was debited/credited and the date the transaction appeared on your statement.

    Unsure about a card transaction to a retailer?

    Please note:

    • Some retailers/businesses may appear on your statement under a different name to the one you know them as
    • It’s not uncommon for certain retailers, especially those operating online, to charge an ongoing subscription fee following a free trial period

    You can use the list below to help identify retailer/business names as well as common subscription providers:

    Trading name

    Description

    118118 Beauty*

    A beauty club subscription service providing discounts on treatments

    121money.com*

    A credit broker that charges a fee for its services

    247 Moneybox

    An online lender providing cash advances for short-term money needs

    Trading name

    Description

    A2Z Loans

    A credit broker that charges a fee for its services

    AD.Bone-Fish.Com*

    An online dating service

    Adrian Flux Insurance*

    A specialist motor vehicle insurance provider

    ADMIRAL.COM*

    A car insurance provider

    agelessapothecary.com*

    A beauty and supplements subscription service

    AlcudaBill*

    A billing service used by a number of online dating sites

    All About Prizes*

    An online discount membership scheme

    Allpay

    A payment service used by a number of public and private sector organisations, including councils and housing associations

    Amazon Digital SVCS

    A digital download from Amazon

    Amazon Prime*

    An annual subscription service offered by Amazon (often presented as means for discounted delivery during checkout)

    Arcadia

    The holding company name for fashion brands including Burton, Dorothy Perkins, Evans, Miss Selfridge, Topman, Topshop, Wallis, BHS and Outfit

    ARCHIVES.COM*

    An online subscription service for tracing family histories

    Ariste Holding Ltd

    An online lender providing cash advances for short-term money needs

    Ask Ziinga*

    An auction website

    ATLASCHOICE.COM

    A car rental comparison site. Company ceased trading in January 2017

    Audible.co.uk*

    An audiobook subscription service owned by Amazon

    AVG Internet Security

    An anti-virus and internet safety software product

    B365 Internet

    A betting company trading as 'BET 365'

    Badoo

    An online dating service that charges for premium features

    Betfair

    An online betting company

    Betfred

    A betting company

    BFL (Paysafe)

    A lottery syndicate trading as 'Big Fat Lotto'

    bilablau.com

    An online department store

    Big Savings Club

    An online discount membership scheme

    Capita

    A payment service used by a number of public and private sector organisations, including for TV licenses

    Cash Locator

    An online credit broker that charges a fee for finding loans

    Cash 4 u Now

    An online lender providing cash advances for short-term money needs

    Castle Finance Direct

    An online credit broker that charges a fee for finding loans

    Cassava

    An online betting and gaming website

    CHB

    A child benefit payment

    Chequeless

    An online lender providing cash advances for short-term money needs

    CI Ltd

    A betting company trading as 'Coral'

    Completesave.co.uk*

    An online discount membership scheme

    Credit Angel*

    An online service for accessing your credit report

    Credit Cleaner*

    An online service for accessing your credit report

    Creditconfidential.com*

    An online service for accessing your credit report

    Credit Expert*

    An online service for accessing your credit report

    Credit Reports Matter*

    An online service for accessing your credit report

    CreditHub*

    An online service for accessing your credit report

    CreditPerfect*

    An online service for accessing your credit report

    WWW.DCDIGITALTV.CO

    An online electrical goods retailer

    Domestic & General*

    A warranty provider for domestic appliances such as boilers and ovens

    ECOMMWEBHOST.COM

    A website creation and hosting company

    EE*

    A mobile phone network (owns 'Orange' and 'T-Mobile' brands)

    Epoch.com*

    A billing service used by a number of online dating and adult entertainment websites

    Equifax Ltd*

    An online service for accessing your credit report

    Expedia

    An online travel booking company that owns several international travel brands including Hotels.com, Trivago, Hotwire, Egencia, Venere,Travelocity, Orbitz and HomeAway

    Experian*

    An online service for accessing your credit report

    Trading name

    Description

    GB Discounts*

    An online discount membership scheme

    Giffgaff.Com*

    A mobile phone network (owned by O2)

    GI Ltd

    A betting company with brands such as Coral and Gala Bingo

    Global Personals*

    An online dating service which owns several brands including 'Dating Republic' and 'Singles 365'

    Goldex Inv

    A holding company that owns the Costa Coffee franchise in a number of counties in the south-east

    GOOGLE PLAY

    A digital download from the Google Play store

    Grattan

    An online retailer of fashion, home and garden products

    Haven Holidays

    A family holiday park operator

    Hertz Ltd

    A car and van hire company

    HomeLet

    A tenant referencing and specialist letting insurance company

    Home Retail Group

    A holding company that own brands including Argos and Homebase

    Home Bargains

    A discount retailer

    HOMESERVE MEMBERSHIP*

    A home emergency cover provider

    Hutchison 3G UK*

    A mobile phone network trading as 'Three Mobile'

    Ideal Shopping Direct*

    An online shopping channel

    Indesit.co.uk

    Supplier of home appliances and white goods

    iTunes

    A digital download from Apple iTunes

    Juice Plus

    A dietary supplements company

    Just Eat

    An online food order and delivery service which acts as an intermediary between take-out food outlets and customers

    Trading name

    Description

    Knowhow

    A technology support service provided by Currys PC World

    LAITHWAITES WINE*

    A subscription service for wine deliveries

    LBK

    A betting company trading as 'Ladbrokes'

    Lending Stream

    An online lender

    LeOr Skincare*

    A beauty product subscription service

    Let's Go Rewards*

    An online discount membership scheme

    Littlewoods

    An online department store (providing repayment schemes on purchases)

    Live Career*

    A CV support service with premium features

    Loan Marketing

    A credit broker that charges a fee for its services

    Loan Rocket

    A credit broker that charges a fee for its services

    Loan Spotter

    A credit broker that charges a fee for its services

    LOVEFiLM By Post*

    A DVD rental service owned by Amazon

    Lowcostholidays

    A holiday company which has ceased trading

    Lowell Group

    Debt recovery service predominantly for businesses

    MadBid.Com

    An online auction site

    Magnum Pay

    A payment service used by health supplement businesses.

    Magnum Pay2Z Loans

    A credit broker that charges a fee for its services

    Match.com*

    An online dating service

    MBNA

    A credit card provider

    MICROSOFT *OFFICE*

    A suite of applications, servers and services developed by Microsoft including Microsoft Word, Microsoft Excel and Microsoft PowerPoint

    MICROSOFT *XBOXLIVE*

    A purchase made through a Microsoft Xbox account

    MIGHTY DEALS

    A website providing regular discounts on various products and services

    MCAFEE *INTEL SECURITY*

    A virus and internet security protection product

    Mobile Finder

    A mobile phone network broker that charges a fee for its services

    MoneyPlus Group

    An online lender which purchased Clear View Finance in 2014

    Mr Lender

    An online lender trading as 'PDL Finance Limited'

    My Credit Tracker*

    An online service for accessing your credit report

    Nakedwines.com*

    A subscription service for wine deliveries

    Netflix*

    An online subscription service for streaming TV programmes and films

    New Day

    A credit and store cards provider used by many UK retailers, including Debenhams, House of Fraser, Laura Ashley, Wallis, Burton, Dorothy Perkins, Evans, Harvey Nichols, Miss Selfridge, Outfit Topshop and Topman.

    Norton

    An anti-virus and security software product distributed by Symantec Corporation.

    NOWTV.COM*

    An online subscription service for streaming TV programmes and films

    Nutrajump

    An online retailer of health and beauty products

    NWBS

    Nationwide Building Society

    NW Card Services

    NatWest (Credit Card)

    OUTDOOR EXPERIENCE TEI

    An outdoor clothing and equipment retailer

    Trading name

    Description

    Paddy Power

    A betting company

    Payday Express

    An online lender providing cash advances for short-term money needs

    Payday UK

    An online lender providing cash advances for short-term money needs

    PayPal

    An online payments system used by many eCommerce websites as well as sellers operating on eBay. Sometimes a small payment is made to/from your account as part of the registration process.

    Payref.info*

    A billing service used by a number of online dating sites

    PLENTYOFFISH*

    An online dating service

    Pounds to Pocket*

    An online lender providing cash advances for short-term money needs

    Premium Credit

    A loan provider

    Product Support AG*

    An after-care service for products purchased from Currys PC World

    Quick Credit Score*

    An online service for accessing your credit report

    Quick Quid

    An online lender providing cash advances for short-term money needs

    RAC*

    A roadside assistance service also offering car insurance products

    Rewards Now*

    An online discount membership scheme

    Scarlett Services

    A PPI claim company which has ceased trading

    Shopperdisc*

    An online discount membership scheme

    Sony Ent Network

    A purchase made through a Playstation account

    Spotify*

    An online subscription service for streaming music

    Sunny*

    An online lender (charges interest daily)

    TfL

    Transport for London

    TicketMaster

    A ticket purchasing service for theatre, concerts and sporting events

    Trading name

    Description

    UK Credit*

    An online lender (charges interest daily)

    Venntro Media Group*

    An online dating service

    Viagogo

    An online marketplace for buying and selling tickets to live events

    Wage Day Advance*

    An online lender providing cash advances for short-term money needs

    Weight Watchers UK Ltd*

    A subscription service for weight loss

    WLY*MYTIMEREWARDSWL.UK

    An online discount membership scheme trading as 'My Time Rewards'

    WLY*COMPLETESAVE.CO.UK

    An online discount membership scheme trading as 'Complete Savings'

    Wonga

    An online lender providing cash advances for short-term money needs

    WWW.NORTHDEVONTHEATRE. INTERNET

    A holding company for several local theatres which has ceased trading

    Virgin Wines

    A subscription service for wine deliveries

    Xbox Live

    A purchase made through an Xbox account

    Zoosk

    An online dating service

    *Note if you haven’t cancelled directly with this retailer, they may be automatically charging ongoing subscription fees to the debit/credit card provided, often following a free trial or initial discounted purchase.

    Still couldn’t identify the transaction?

    • You can click on any transaction to find out when, where and how it was made. Sign into Online Banking.
    • Use a search engine to see if any more information, such as contact details are available. Please note some retailers/businesses may appear under a different name on your statement

    Help with identifying a fee or charge

    Fees and charges can include your monthly account fee and overdraft usage charges. For more information use the link below.

    Fees and Charges

    Information regarding interest rates.

    Help with identifying a Direct Debit

    • You can click on ‘Manage Direct Debits’ to view all Direct Debits set up on your account (including details of your last payment and the frequency with which they are taken), as well as being able to cancel them. It’s always worth contacting the company to confirm the cancellation to ensure no further payments are taken in error
    • If you need to claim back a Direct Debit payment taken after the date the Direct Debit was cancelled we may be able to do this under the terms of the Direct Debit guarantee. Contact us with the organisation name, the date the last payment was taken and the date and the way you cancelled the payments

    Help with identifying a standing order

    • You can click on ‘Manage standing orders’ to view all standing orders set up on your account, as well as being able to amend or cancel them

    Help with cheque deposits

    • Cheques will appear on your statement within one working day after being deposited but it may take up to six working days for the funds to clear

    Help with an outgoing payment

    • You can click on ‘Make a payment or transfer’ to view a list of your existing recipients (including sort code, account number and the reference you normally use)

    Call us if you’re still concerned

    If you still have an issue with the transaction or believe it was unauthorised, please contact us immediately on the relevant number below

    Halifax is a division of Bank of Scotland plc. Bank of Scotland plc, Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh, EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.