Access types

What will my representative be able to do?

By allowing someone control of your finances you give them permission to:

  • Use your account(s) in the same way that you had done previously.
  • Access your account(s) online and by telephone, should you wish.
  • Use a card and cheque book on your account(s).
  • Open additional accounts on your behalf.

Depending on the type of access you have granted, your representative may not be able to do all of these things.

The different types of access are displayed in the table below:

Type of access

Country where account is registered

Suitable for customers who have mental capacity

Card

Cheque Book

Branch servicing

Telephone Banking

Internet Banking

General/Ordinary Power of Attorney

United Kingdom

Yes

Tick in green circle

Tick in green circle

Tick in green circle

Tick in green circle

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Enduring Power of Attorney

England & Wales
Northern Ireland

Yes*

Tick in green circle

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Tick in green circle

Tick in green circle

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Lasting Power of Attorney

England & Wales

Yes*

Tick in green circle

Tick in green circle

Tick in green circle

Tick in green circle

Tick in green circle

Continuing Power of Attorney

Scotland

Yes*

Tick in green circle

Tick in green circle

Tick in green circle

Tick in green circle

Tick in green circle

Deputyship Order

England & Wales

No

Tick in green circle

Tick in green circle

Tick in green circle

Tick in green circle

Tick in green circle

Guardianship Order

Scotland

No

Tick in green circle

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Tick in green circle

Tick in green circle

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Controllership Order

Northern Ireland

No

Tick in green circle

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Tick in green circle

Tick in green circle

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Intervention Order

Scotland

No

Tick in green circle

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Tick in green circle

Tick in green circle

Tick in green circle

Third Party Mandate

UK

Yes

Tick in green circle

Tick in green circle

Tick in green circle

Tick in green circle

Tick in green circle


Country where account is registered

United Kingdom

Suitable for customers who have mental capacity

Yes

Card

Tick in green circle

Cheque Book

Tick in green circle

Branch servicing

Tick in green circle

Telephone Banking

Tick in green circle

Internet Banking

Tick in green circle


Country where account is registered

England & Wales
Northern Ireland

Suitable for customers who have mental capacity

Yes*

Card

Tick in green circle

Cheque Book

Tick in green circle

Branch servicing

Tick in green circle

Telephone Banking

Tick in green circle

Internet Banking

Tick in green circle


Country where account is registered

England & Wales

Suitable for customers who have mental capacity

Yes*

Card

Tick in green circle

Cheque Book

Tick in green circle

Branch servicing

Tick in green circle

Telephone Banking

Tick in green circle

Internet Banking

Tick in green circle


Country where account is registered

Scotland

Suitable for customers who have mental capacity

Yes*

Card

Tick in green circle

Cheque Book

Tick in green circle

Branch servicing

Tick in green circle

Telephone Banking

Tick in green circle

Internet Banking

Tick in green circle


Country where account is registered

England & Wales

Suitable for customers who have mental capacity

No

Card

Tick in green circle

Cheque Book

Tick in green circle

Branch servicing

Tick in green circle

Telephone Banking

Tick in green circle

Internet Banking

Tick in green circle


Country where account is registered

Scotland

Suitable for customers who have mental capacity

No

Card

Tick in green circle

Cheque Book

Tick in green circle

Branch servicing

Tick in green circle

Telephone Banking

Tick in green circle

Internet Banking

Tick in green circle


Country where account is registered

Northern Ireland

Suitable for customers who have mental capacity

No

Card

Tick in green circle

Cheque Book

Tick in green circle

Branch servicing

Tick in green circle

Telephone Banking

Tick in green circle

Internet Banking

Tick in green circle


Country where account is registered

Scotland

Suitable for customers who have mental capacity

No

Card

Tick in green circle

Cheque Book

Tick in green circle

Branch servicing

Tick in green circle

Telephone Banking

Tick in green circle

Internet Banking

Tick in green circle


Country where account is registered

UK

Suitable for customers who have mental capacity

Yes

Card

Tick in green circle

Cheque Book

Tick in green circle

Branch servicing

Tick in green circle

Telephone Banking

Tick in green circle

Internet Banking

Tick in green circle

*If set prior to losing mental capacity
Note that some services are not available to organisations.


Plan your next steps

Follow our step by step guide to help you register a trusted person to manage your account and money matters.