We’ve been experiencing a high volume of calls into our contact centre which may mean longer waiting times than usual. We ask that you only call our contact centre team if absolutely necessary, as we want to keep our phone lines available to customers who need our support the most.
There are other ways you can contact us:
Self Service Centre
Our Self Service Centre is a much quicker way to check your details, make a change to your policy or send us your proof of no claims discount. Either log in to your Self-Service Centre or register now.
Webchat
You can also use our Webchat service which is available Monday-Friday 8am-8pm, Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal.
If you need to make a claim, please call 0344 2090 472.
Please note, any temporary changes made to your policy due to Covid-19 will not be reflected in your current policy documents or within any upcoming renewal communication. If your change does become permanent, please update your policy details in your Self Service Centre.