Existing Car Insurance customers.

Need to get in touch about your Halifax Car Insurance policy?


Making A Claim

If you need to make a claim, please call on 0344 2090472. Claim lines are open 24 hours a day.

You will need the following information:

  • Your policy number
  • The date and time of your accident
  • Details of any third party involvement
  • Details of any eye witnesses
  • If the police were involved

For windscreen repairs and claims call on 0330 0181889. Lines are open 24 hours a day.


Proof of No Claim Discount

When you take out Halifax Car Insurance you’ll be asked for proof of any existing no claims discount. This could be a renewal invitation or an insurer's letter.

The proof must relate to a policy you've held within the last two years and must show:

  • Registration details of the vehicle
  • No claims discount in years or as a percentage
  • The renewal or expiry date of the policy
  • Details about any claims or losses.

The proof can be:

To avoid the cost of your policy increasing or being cancelled, please send in your proof of no claims discount within 21 days of your policy start date.


Policy Renewal

At renewal, we’ll ask the panel to quote you again.

For any renewal queries call on 0344 2090470. Lines are open Monday to Friday 8am–9pm, Saturday and public holidays 9am-5pm, Sunday 10am-4pm.


Changing Details

If you need to change any details please call on 0344 2090471. Lines are open Monday to Friday 8am–9pm, Saturday and public holidays 9am-5pm, Sunday 10am-4pm. Alternatively you can make the following changes to your policy via the online Self–Service Centre.

  • Change your vehicle, cover level and vehicle use;
  • Add and remove additional drivers;
  • Change your address and amend your contact details;
  • Make payments and change your payment details.

Please note that any amends to your policy may result in a change in premium.


We welcome calls from the Next Generation Text Service. If you want to communicate with one of our representatives add 18001 before the number you require. For more information visit Next Generation Text (NGT) Service website.


Halifax Car Insurance is arranged and administered by BISL Limited and underwritten by a panel of leading insurers.


Policy Documents

Find out exactly what is and isnt covered in these example policies and documents:

Motor policy wording (PDF)
RAC Breakdown Cover policy (PDF)
Motor Legal Protection (PDF)
Keycare policy summary (PDF)
Keycare policy booklet (PDF)


Halifax Car Extras

As an added extra, all our policies come with access to our Halifax Car Extras site, where you can claim a lovely, free quarterly offer and an excellent range of leisure, motor and travel discounts.

These great deals change every quarter. Click here to view the offers you could get if you insure your car with us. Terms and conditions apply.


Additional Cover

Add the below products to your policy
for even more protection. Find out
about the RAC breakdown cover,
Motor legal protection and
Keycare options.

Additional premiums apply to all additional cover options.