Insurance Help and Guidance.

Would you like help with one of our insurance products? Choose an insurance product below for more information.

Existing home insurance customers

If you are already a home insurance policy holder then you can find useful information on making a claim and updating your policy here.

Existing car insurance customers

Information for Halifax Car Insurance customers, including policy documents, how to make a claim and amending your policy.

Money Advice Service

The Money Advice Service offers a wealth of information, resources and interactive tools to help people make informed decisions about money.

Existing travel insurance customers

Information for Halifax Travel Insurance policy holders, including policy documents, how to make a claim or amend your policy.

Mobile insurance claims

If your current account gives you mobile phone insurance and you want to make a claim, find out how here.

Important information

Halifax is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.