Whether you’re new to Halifax or an existing customer looking for an answer to a question, we’re here to help. To support you we’ve answered the most commonly asked questions, and if you don’t find the answer to your question you can speak to us.
Like all businesses we have to work differently amid concerns regarding COVID-19 and prioritise the safety of our staff and customers. As a result we are working with reduced resource which is impacting the following services:
Thank you for your understanding and continued support.
To help find you the most relevant and supportive answers, we’ve separated out the most frequently asked questions into two sections – simply click on the link which is most relevant to you.
Helpful if you’re looking for answers on managing your account, bereavement support, questions about trading or corporate events.
Helpful if you’re looking for support with your application, transferring to us or finding out more about our charges.
If you can’t find what you’re looking for and would like to speak to us, you can use our easy to use Web Chat service to speak to us online, alternatively you can contact us by phone.
You can find important information about our accounts, services, including our policies, our Terms & Conditions and more information on Halifax Share Dealing.