Help & Guidance.

We’re here to help

Whether you’re new to Halifax or an existing customer looking for an answer to a question, we’re here to help. To support you we’ve answered the most commonly asked questions, and if you don’t find the answer to your question you can speak to us.


What type of customer are you?

To help find you the most relevant and supportive answers, we’ve separated out the most frequently asked questions into two sections – simply click on the link which is most relevant to you.


I already invest with the Halifax

Helpful if you’re looking for answers on managing your account, bereavement support, questions about trading or corporate events.


Just signed up?

Helpful if you’re looking for support with your application, transferring to us or finding out more about our charges.



Speak to us

If you can’t find what you’re looking for and would like to speak to us, you can use our easy to use Web Chat service to speak to us online, alternatively you can contact us by phone.

Contact us



Important Information

You can find important information about our accounts, services, including our policies, our Terms & Conditions and more information on Halifax Share Dealing.

Important information


Halifax Share Dealing Limited. Registered in England and Wales no. 3195646. Registered Office: Trinity Road, Halifax, West Yorkshire, HX1 2RG. Authorised and regulated by the Financial Conduct Authority, 12 Endeavour Square, London, E20 1JN under registration number 183332. A Member of the London Stock Exchange and an HM Revenue & Customs Approved ISA Manager.