Trading Support.

To help you understand and make the most of your trading, we’ll answer your most popular questions.

How can I get live quotes on trades?

You can get live share prices when signed in to your account within the dealing tab on the right hand navigation. You just need to select the investment and number of units then select continue. This screen will provide you with the latest price.

Sign in to share dealing

What if I can't get a live price?

If you cannot get a live quote this could be due to one of the reasons below:

  1. The size of the trade is larger than the current market appetite e.g. nobody is willing to offer a live price to buy or sell your shares due to the size of the order.
  2. The stock has no or limited liquidity: If the stock only trades in small quantities or very infrequently then a live quote may not be offered.
  3. The stock is in auction: Volatile stocks may be put into auction on the market. This means that internal market counterparties (buyers) will bid each other for the stock in order to stabilise it’s price. During this time, no trades can be placed and you'll need towait for the stock to come out of auction before placing another order.

    If a live price is unavailable you can continue to try for a live quote, place your order through our TradePlan service.

Back to top

When can I withdraw money from my trade?

On the day of settlement the money from a sale will be available for you to withdraw.

Most UK, US and European trades take two working days to settle. This settlement period allows time for the delivery of the stock and cash and for any other trade administration to be completed. Your trade confirmation will confirm the trade’s settlement date.

Back to top

What is a delayed order?

When the market is closed you can still place an order which will be dealt when the market re-opens. The price on these orders is not a guaranteed price and the order will be dealt in fair and due turn at the best price available for an order of that size.

If you’d like to protect the price of your order you can set-up a TradePlan which will complete your trade when the price hits a pre-set limit. For example, if you want to buy a stock at 98p, and the price is currently higher than 98p, you could set up a limit order which would only deal when the stock falls to 98p.

Back to top

When will I be able to see my fund trade?

Funds are traded differently to shares. Funds are normally priced once each day at a time called the valuation point. The price per unit for the fund will be set by the valuation of the assets. For most funds, if you place your order before 11.15 am, the trade will be priced at 12 noon. Any order placed after 11.15 am would not be priced until the following working day at 12 noon. The completed trade can take a couple of days to show within your account.

When you place a buy order for a fund you can only set an amount you wish to invest. The Fund Manager will receive your order at the next valuation point and will invest your money at the new fund price (the future price). Your order will then be allocated to your account within a couple of days.

Back to top

Halifax Share Dealing Limited. Registered in England and Wales no. 3195646. Registered Office: Trinity Road, Halifax, West Yorkshire, HX1 2RG. Authorised and regulated by the Financial Conduct Authority, 12 Endeavour Square, London, E20 1JN under registration number 183332. A Member of the London Stock Exchange and an HM Revenue & Customs Approved ISA Manager.