Frequently asked questions.

What's the difference between a cash ISA and a stocks and shares ISA?

A cash ISA is a tax-free savings account, while a stocks and shares ISA is a taxefficient investment product. No personal Income Tax or Capital Gains Tax is payable on either type of ISA. Each tax year, HM Treasury set a contribution limit which will cover contributions to both types of ISA. Tax treatment depends on personal circumstances and may be subject to change.

Investment products offer the potential for greater rewards than a savings account, but they do involve more risk to your money.

What's a KIID?

A KIID stands for Key Investor Information Document. These documents contain all the important information you’ll need before investing in a fund, such as its objectives and policy, risk and reward profile, costs and charges, and past performance.

How can I check the performance of my investment?

Visit our existing customers section to find your investment and the latest fund prices. Or, call our helpline on 0345 600 0169 (Mon-Fri 8:30am-6pm, Sat 9am-12:30pm).

How can I top up my investment?

If you’d like to top up your investment that you bought before April 2014, please call us on 0345 600 0169 (Mon-Fri 8:30am-6pm, Sat 9am-12:30pm).

If your investment is in one of our managed funds that you bought online after April 2014, you can top up by signing into your account online.

Do you offer advice on investments?

If you have at least £100,000 of savings, investments and/or personal pensions, or a sole income of at least £100,000 per annum, you can take advantage of financial advice. Where appropriate, this may include advice on a range of financial planning solutions to help you develop a financial strategy that aims to meet your needs. A charge will apply for this service.

If you are not eligible for financial advice you can obtain further information and guidance from the Money Advice Service. You can also find details of your nearest independent financial advisor.

How can I transfer money into an Investment ISA from another ISA?

It’s really simple to transfer money into our Investment ISA. Simply select the ‘ISA Transfer’ option during the application for your Halifax Online Investments ISA, and you’ll be prompted to fill in the transfer form.

If you’ve already got an Investment ISA with us, just sign into your Online Investments account and select ‘Transfers’ from the menu on the right.

How do I start investing in one of your online managed funds?

If you are already a Halifax customer and are registered online, log in to your Online Banking account. You’ll then be able to find further details on our managed fund range and you will be able to invest.

If you don’t already have an account with us, you’ll need to open a Halifax account with Online Banking facilities before investing. Our savings accounts can be opened online with a minimum deposit of as little as £1.

What should I do if I can’t see a valuation of my investment online?

If you’re not able to find a valuation of your investment online, please call our helpline on 0345 600 0169 (Mon-Fri 8:30am-6pm, Sat 9am-12:30pm).

If you can't see your Halifax Online Investments account online, please call us on 0345 835 5726.

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service. Call costs vary depending on your service provider.


Halifax is a division of Bank of Scotland plc. Bank of Scotland plc, Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh, EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.