Your Tesco Bank mortgage has moved but you'll be pleased to know that you don’t need to do anything. We’ll collect your monthly Direct Debit on your usual payment date.
We want to reassure you that we are working hard to support customers who are worried about keeping up with their mortgage payments. As a result, you may need to wait longer to speak to one of our advisers about options available to you.
Following the announcement by the Chancellor on 17th March, customers are able to apply for a three-month mortgage payment holiday. Due to high levels of demand, we’re currently prioritising customers whose mortgage payments fall due in the next two weeks. If your next payment is not due in the next two weeks, you can send us a secure message by signing in to your Halifax mortgage account, or by calling us later. You can also contact us by secure message if you have any other questions relating to your mortgage.
If you've already been in touch to request a payment holiday, we'll call you soon to set it up for you.
To discuss a payment holiday or if you have any questions about your account, please contact us on 0345 217 2050.
*This number may be included as part of any inclusive call minutes provided by your phone operator.
If your current deal is ending soon, or you’re thinking about asking to borrow more, use the link below to find out more about your options.
If you are, please don't ignore the problem. We're always on hand to listen and offer advice. We have a few options for you if you ever find that you're short of money. The sooner you let us know, the quicker we can help and get you back on track.