Your Tesco Bank mortgage has moved but you'll be pleased to know that you don’t need to do anything. We’ll collect your monthly Direct Debit on your usual payment date.

Coronavirus (COVID – 19) Help and Support

We want to reassure you that we are working hard to support customers who are worried about keeping up with their mortgage payments. As a result, you may need to wait longer to speak to one of our advisers about options available to you.

Following the announcement by the Chancellor on 17th March, customers are able to apply for a three-month mortgage payment holiday. Due to high levels of demand, we’re currently prioritising customers whose mortgage payments fall due in the next two weeks. If your next payment is not due in the next two weeks, you can send us a secure message by signing in to your Halifax mortgage account, or by calling us later. You can also contact us by secure message if you have any other questions relating to your mortgage.

If you've already been in touch to request a payment holiday, we'll call you soon to set it up for you.

To discuss a payment holiday or if you have any questions about your account, please contact us on 0345 217 2050.

Manage your mortgage online

  • Sign in with the same details you used for Tesco Bank.
  • Keep tabs on your payments and other important information.
  • Change your details and payment date easily, if you need to.

Sign in to manage your mortgage

Not registered yet? Call us on 0345 051 8446.

Manage your mortgage by phone

If you'd prefer to talk to one of our advisers, you can call us on 0345 217 2050* (0345 055 0607* if you use a Textphone). Our lines are open 8am to 9pm Monday to Friday and 9am to 4pm on Saturdays.

*This number may be included as part of any inclusive call minutes provided by your phone operator.

Other ways to get in touch

Switch your deal or ask to borrow more

If your current deal is ending soon, or you’re thinking about asking to borrow more, use the link below to find out more about your options.

Making changes to your mortgage

Learn about our fees and charges

 The fees that apply to your mortgage have not changed.

Use the link below to find out more about our mortgage fees and charges.

Got a question about your mortgage?

We've been answering our mortgage customers’ questions for over 160 years. From making an overpayment to taking a holiday, you should find all the information you need here.

Having trouble paying your mortgage?

If you are, please don't ignore the problem. We're always on hand to listen and offer advice. We have a few options for you if you ever find that you're short of money. The sooner you let us know, the quicker we can help and get you back on track.