We've created this guide to help you better understand your annual mortgage statement.
This guide is intended for use by customers with an account number beginning with 10 who receive annual statements. If your account starts with 'A/' and you have a statement query please call us on 0345 850 3705.
You'll find answers to some of the most frequently asked questions about mortgage statements in our Managing your mortgage guide.
You can see more information about your mortgage account including balance, monthly payments, interest rate, payment due date, remaining term and a breakdown of transactions, online through Online Banking or our mobile app for Android and iPhone.