We are experiencing a high number of calls at the moment. So that we can support those in the most vulnerable situations, please only call if it’s urgent. Remember, you can do most of your banking tasks yourself online, either using our app or through Online Banking.

5 ways to get the best out of your builder

Here’s how to find the right builder for you, and to make sure they do a job you can be proud of.

We know your home is important to you. So whether it’s a small job or a whole renovation project, choosing a good and trustworthy builder can feel like a big decision. After all, you’re trusting them with one of your most valuable assets.

Here are a few ways you might be able to sort the cowboys from the trusty traders, and how to make sure you’re happy with the work from start to finish.

Builders working on a roof

Ask around

If a builder comes recommended by someone you trust, that’s a good place to start. However, you need more than just a name and a thumbs up. If a builder did a great job on someone’s conservatory but you need them to fit a bathroom, they might not be the right builder for you.


Ask detailed questions about the kind of project they did and how much it’ll cost. This should help you narrow down your search to a few builders who are good at the kind of job you want, and can do it within your budget.

Do your research

Once you have a builder in mind, research them and their company. Check their trading history, plus any accreditation scheme and trade association credentials they may have.


A stamp of approval from the Federation of Master Builders, for example, is a great sign. Be wary if the builder is cagey about answering your questions. If they’re reluctant to give you details about their business, such as an address or a landline telephone number, ask yourself ‘why?’.

Agree on exactly what it is you want done

It’s important to always have a clear agreement with your builder. Develop a brief that’s well thought-out, researched and agreed between the both of you.

This will help you to begin your project on a high, as everyone will be clear about what needs to be done.

Be clear on money

Of course, this is a major worry for many people looking for a builder. That initial estimate can soon look like a dream, compared to the nightmare bill you’re presented with at the end.

To avoid this, make sure you get a detailed quote, rather than an estimate. And never pay all the money up front. Instead, pay by card in stages for work completed. Don’t just get a verbal quote, be sure you get a written copy of the quote and the work that’s been agreed.

Which brings us to our last step…

Get it all down in black and white

Once you’ve all agreed on what needs doing, and the budget, get it all in a contract. And make sure it covers both the big and the small details.

The contract should cover start and finish dates, agreed rates and material costs, what will happen in the event of any delay, and how the builder will manage post-work clean up – including who’ll pay for a skip if needed. It can be the extra costs which can quickly add up.

Ensure that any changes to the original agreement are put in writing by the builder or contractor. Always let them know about any issues you have with their work, giving them a chance to resolve them.

And finally don’t forget to let your home insurer and mortgage provider know of any major changes. For example, if you’ve increased the number of bedrooms or had an extension, this could impact your current insurance policies.

So with these steps, you should get the best out of your builder, and the best out of your home.

Good luck!

You may also like

Giving your home more kerb appeal
Moving vs improving
How to bring sustainability into your day-to-day life

More home mover articles & videos

Choose another topic

Savings

Insurance

Borrowing