We are experiencing a high number of calls at the moment. So that we can support those in the most vulnerable situations, please only call if it’s urgent. Remember, you can do most of your banking tasks yourself online, either using our app or through Online Banking.

Emergency access to your savings

If you need to access your savings held in a fixed term account, we will be waiving the charge.

To do this, we will need to close your account and transfer all the funds to a different account.

For Junior Cash ISAs, the money in the account belongs to the child and cannot be accessed until the child turns 18. This means that withdrawals from Junior Cash ISAs are not permitted.

If you have money in a Family Boost Fixed Savings Account, it cannot be accessed. This is only while is it being held as security against a Family Boost mortgage.

To access your savings, please call us and we will arrange for your money to be moved into an account of your choice.