What we do to protect your rights
Your rights when your personal information isn't handled correctly
We take the security of your personal information very seriously. We keep a constant check on our systems and anything that doesn't look right is investigated carefully so that we understand if there is an impact on our customers. If we don't do things right, it's a serious matter, which carries stiff penalties. It's worth saying that we go to great lengths to protect your personal information as well as your money - our methods go beyond industry standards.
If you're unhappy about the way we've used your personal information please let us know. You can do this using the details you'll find in the How to complain section of our Privacy notice.
If after we've responded you're still unhappy, you can also contact the Information Commissioner's Office (ICO) yourself. The ICO is independent and can look into complaints on your behalf. Find out more on the ICO website about How to raise a concern.