Asking for your consent - a bigger say for customers

Your rights to choose what your personal information is used for

Everyone knows that marketing offers and sales promos follow us everywhere - online, by phone, or in the post. Privacy laws say that companies must have your agreement before sending you anything. The trouble is, most people are not always sure what they've agreed to. It's not the sort of thing most people remember, either.

The good news is that new privacy rules make it much easier to check what marketing material you've agreed to receive. Organisations must make it much clearer when you're agreeing to this. They must also make it easy for you to change your mind when you want - and to opt out if you wish to. This might mean you have to make a lot more choices about your personal settings.

You may well think that you've done it all before but it's worth taking a moment to check that you're happy with your settings if you're asked to do so. That way, you should only get things you may be interested in.

We'll always send you important service messages about changes to interest rates, how to keep your account safe and the benefits linked to your account. But you can opt out of receiving our marketing material. You can also find out more about how we decide what may be relevant to you in the Marketing section of our Privacy notice.

Agreeing to receive marketing material is called 'giving your consent'. It's worth remembering that the new privacy laws cover other types of consent, such as agreeing to have your financial status checked. There are details in our Privacy Notice of how the regulations apply to our services and how the law protects you.

Our privacy notice

This sets out how we protect your privacy. It covers the personal information we have, where we get it, how we use it and who we share it with.

View full privacy notice