30th June 2010

Following a careful review, we have decided to withdraw the counter services that are offered by independent agents on behalf of the Halifax. This means that all our independent agency counters will close. They will close on a phased basis between 4th October 2010 and 12th November 2010. We will write to affected customers in the next few days to update them about this announcement.

Below are some questions and answers about how you can continue to use your accounts and the withdrawal of the agency counter service.

If you need more information or advice about this announcement, please go into your local Halifax, or call the dedicated helpline team on 0800 028 8162*. Whichever you choose, you'll be able to speak with one of our team. We’re waiting to answer any of your questions and help you continue to bank and save with Halifax.

What does it mean for me and my accounts?

Will any of my account information change?
No, your account information will stay exactly as it is. That includes your sort code and account numbers, interest rates, direct debits and terms & conditions etc.

Do I have to close my accounts with you?
No, your accounts will remain open. And you can continue to use them at any Halifax branch, over the phone or online.

Where is the nearest branch that I can use?
You can find your nearest Halifax branch using our branch finder. Most of the branches listed are also open on Saturdays for your added convenience.

How can I pay in or take money out of my account?
You can pay in cash and cheques in any Halifax branch either at the counter, or using our deposit machines and deposit boxes. You can also take out money at any Halifax branch counter.  Deposits and withdrawals can also be made using our cash machines, even when the branch is closed.

If you want to move money between accounts, you can do this over the phone or via the internet. Please call us on 0800 028 8162* so we can help you choose the most suitable option for you.

Where can I use my savings passbook?
You can use your passbook at any Halifax branch.

Where can I use my bank or savings card?
You can check your balance and take out money free of charge at any Halifax cash machine or branch. Halifax has over 1900 cash machines, and you can also take out money from most other cash machines around the country – although some may charge a fee.

Are there any other ways I can manage my accounts?
Yes. Our 24 hour online and telephone banking services are a convenient way to manage your money from home or work. You can check your balance, transfer money, pay bills and much more. If you're not already using these services, and want to find out more about what they can offer, please click the links below.

Find out more about online banking
Information about telephone banking

Can I use any of my Halifax accounts at the Post Office?
Yes. We have deliberately strengthened our relationship with the Post Office following the withdrawal of the agency counter service. Under this arrangement, you can now deposit cash and cheques in Halifax bank and savings accounts at the Post Office. To get started with this service just call us on
0800 028 8162* and confirm your name, address and the details for the account you wish to use, we'll then send you everything you need.

Bank account customers can continue to make withdrawals and check balances using a bank card and PIN.  Both services are free of charge.

Questions and answers about the announcement

What is a Halifax agency?
A Halifax agency provides a limited banking service and is run by another company on our behalf.

Why are you closing the agency counters?
The decision to close the counter services provided by our agency network was not taken lightly. Following a thorough review, we have concluded that offering a counter service through another company is no longer right for our business. As a result, we will be closing the counters that are offered by independent agents on behalf of Halifax.

What will happen to the counter staff at the agency?
The agency counter staff are employed by the independent agent, not Halifax. Staff will have the opportunity to apply for roles within Halifax branches. We are hopeful that a significant number will take jobs within our branch network.