Acceptable forms of identification for existing customers
If you've received a letter from our Retail Fraud department, and cannot contact them by phone, you'll need to visit your local branch with appropriate identification.
Acceptable identification:
- Your letter
- Proof of your Halifax Account e.g. debit card, passbook, statement
- Plus 1 form of identification from the list below.
Acceptable verification (customers aged 18+)
- Current UK photo card driving licence (full or provisional), or old paper form licence if still in date (full only)
- Current European driving licence
- Current full signed passport
- Current firearm or shotgun certificate
- Current Inland Revenue tax code notification (e.g. Notice of coding, tax assessment, statement of account)
- C1S4 or C1S6 registration card issued by the INland Revenue (for self-employed in the construction industry)
- Savings account certificate of investment
- Current benefits agency benefit book or letter confirming entitlement to benefits (includes personal invitation letter from Department of Work and Pensions)
- Current residence permit (issued by the Home Office to EU nationals)
- Current debit/credit/cheque guarantee card (non-Halifax)
- N.U.S student card
- Application registration card (ARC) or SAL1/SAL2 for asylum seekers
- Current blue disabled drivers pass
- Current EU Member State identity card
- Northern Ireland electoral identity card
- Gender Recognition Act certificate
- Current Council Tax bill or instalment book
- Current bank/building society/credit union statement or passbook showing your current address (includes credit card statement - non Bank of Scotland/Halifax)
- Current local council rent card or tenancy agreement
- Most recent utility bill or certificate from a utilities supplier confirming pre-payment agreement including rates (excludes mobile telephone phone bills)
- Most recent original mortgage statement or mortgage rate amendment letter from a recognised lender
- Known housing association tenancy agreement or rent card
- Television/Motor Vehicle Licence reminder.
For customers under the age of 18, we'll accept the following documents:
- Birth certificate
- Medical card (full card)
These must be originals, not photocopies.
