Security Centre.

Online Security

At Halifax we are committed to making your online banking experience as safe as possible. We use the latest online security measures to protect your money, your personal details and your privacy.

What you can do

We are constantly looking at ways to improve online security. But that is only half the story, as there are a number of things you can do to protect yourself.

Common threats

The threat from internet fraudsters is continually evolving. The best way to tackle these threats is to ensure you are always aware of them and how they work.

What we are doing

We also use leading edge technologies to ensure your safety while banking online with us. We give you peace of mind with our online fraud guarantee.

Latest security information

Keep up to date with the latest security news and initiatives. Remember to visit these pages regularly for helpful information about staying safe online.

Contact us to report suspected online fraud

If you suspect that you have been a victim of online fraud please contact us on 0345 602 0000. Offshore customers should contact +44 1132 798 302. Customers who are overseas or who have hearing difficulties or speech impairments should visit our contact us page for further information.

Lost or stolen credit card?

You can report your lost or stolen card if you’re registered for Online Banking. Simply sign in and fill in our online form.

Or, call us on 0800 0 15 15 15 (Lines open 24 hours a day 7 days a week). If you're calling from abroad you can call us on +44 (0) 113 242 8196.